Associate Client Lead - Johannesburg
Centurion, South Africa
1d ago

Job Description

dunnhumby is the world's leading customer science company. We analyse data and apply insights from nearly one billion shoppers across the globe to create personalised customer experiences in digital, mobile, and retail environments.

Our strategic process, proprietary insights, and multichannel media capabilities build loyalty with customers to drive competitive advantage and sustained growth for clients.

dunnhumby employs over 2,000 experts in offices throughout Europe, Asia, Africa, and the Americas and works with a prestigious group of companies including Tesco, Monoprix, Raley's, Macy's, Coca-

Cola, Procter & Gamble, and PepsiCo. For more information, please visit us at

dunnhumby is looking for a talented Associate Client Lead

You will support thedunnhumby Client team inexecuting the client plan for the customer-loyal journey of the client orcategory through the delivery of first class insights which helps demonstratehow to gain competitive advantages from applying customer insights and whycustomer loyalty matters.

What you'll be doing :

  • Supportingthe Client Managers or Client Lead(s) to deliver a seamless and proactiveservice to the Client on smaller clients or particular category working withSolution experts to deliver client solutions that drive unique value using thesuite of dunnhumby capabilitiesUtilise dunnhumby insights to ensure recommendedplan components support retailer customer strategies and build brand / customervalue.
  • Builds relationships with client contacts and a good understanding ofthe client organisation, their strategies and objectives.
  • Deliversaccurate, creative and actionable shopper insights from dunnhumby’s tools,analysis & consultancy in order to create measurable change for theClient’s customers.
  • Understandsselected elements of the organisation change plan, delegating to specialists asnecessary, toward enabling a sustainable customer-
  • loyal culture (people,process, beliefs) within the client.

  • Effectiveproject management and delivery of consistently high standard of work asdirected by Client Lead ensuring deadlines are met, operational hurdles areunderstood and insights are delivered in an actionable format.
  • Makesa contribution to delivering revenue targets for the client group fromidentifying and effectively managing clients and projects.
  • Collaboraterelentlessly with others in order to execute a joined up’ approach for theclient and to deliver against an integrated overall client plan.
  • Participatesin the integration of dunnhumby data, solutions and tools into our clients’collaborative business planning and measurement processes in ways that lead toconsistent, efficient, effective utilisation of customer insights to growbusiness results.
  • Who who’ll get to work with :

    In this role you’ll workwith world class and passionate people using cutting-edge techniques onprojects that will have both short and long-

  • term impact. You’ll work within a clientleadership team, alongside Client solutions managers and media managers. Externallyyou’ll be working with the Client or Supplier via email, over the phone and inperson;
  • you’ll also have contact with account managers, category managers orbrand managers.


    What you'll need : Essential

    Bachelor’sDegree or equivalent in any related subject.

  • Experience presenting Insights
  • Knowledgeof Customer Insights
  • Project management experience
  • Client facing experience
  • Data interpretation skills
  • A plus if you also have : Desirable National Body RecognisedAccreditation in related subject.

    Master’s degree or equivalent in related subject.

  • A consultative approach to selling
  • Knowledge of category management
  • Experience with Strategic Assessment
  • Knowledgeof Digital consumer promotion
  • Solution Design, Development & Deployment
  • dunnhumby is unable to offer visa sponsorship for external candidates

    Life at dunnhumbydunnhumbians are passionate people who always start with the Customer, we are ambitious and decisive, we listen and understand, innovate and explore, and work together to grow one dunnhumby

  • Here you'll be part of a culture that welcomes participation and discussion at all levels
  • You’ll get to work in an internationally collaborative environment alongside teams of ambitious, inquisitive and forward-thinking individuals
  • We believe that learning and development never stops and provide opportunities to feed your curiosity to understand, improve, and learn;
  • encouraging everyone to build on the best of what we do

  • You'll have the opportunity to work with ground-breaking technology delivering extraordinary impact for our customers
  • We’re a great believer in work-life balance offering flexible working hours plus an extra day off on your birthday
  • dunnhumby's spirit of community and the diversity of our people's skills, backgrounds and experiences makes us stronger.
  • We continuously seek to build an environment of inclusion, equality and respect because we know that will make us the best business we can beCome build a rewarding career with dunnhumby and see your ideas make an impactDiscover where a career with us can take you.

    Meet our people on YouTube to learn about the diversity in career paths across dunnhumby. For more about our culture and to explore the benefits we offer visit our Careers site.

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