VIP Host - Cape Town A leading online gambling operator have an exciting career opportunity for a VIP Host to join their team in Cape Town.
Your role as VIP Host will be servicing high-value and VIP customers for a leading South African online sportsbook and casino.
You will be solely responsible for the retention and yield maximization of these customers which will see you building close relationships with players by providing excellent customer service.
Does this job sound like the perfect challenge for you? Keep reading!Your key job responsibilities as the VIP Host in Cape Town will include : •
Individual VIP account management• Pro-active relationship building through varied communication channels• Resolution of customer queries, complaints, technical problems and special requests•
Pro-active customer behavioural analysis and yield maximization strategy• Customer profitability and yield management via appropriate bonusing, gifting, hospitality and other initiatives•
Strategic management of big winners• VIP portfolio reportingRequirements for this VIP Host job in Cape Town : •
Proven 1-2 years working experience in a VIP or Outbound Host sales environment within online gambling• Excellent customer service methods and techniques•
Excellent sports and sports betting knowledge. Casino knowledge advantageous• Excellent written and verbal proficiency in English.
Other South African languages advantageous• Proficient in MS Excel• Strong telecommunication skills and written communication•
Personable, outgoing and a seamless communicator who is knowledgeable in varied topics• Great organizational and time-management skills•
Degree or Diploma will be advantageous