Call Centre Operator
People Dimension
Pretoria, South Africa
5d ago

Introduction :

A road freight and logistics company located in Pretoria North is seeking a Call Centre Operator with 2 years’ experience to join their dynamic and pro-active team.

Functions and responsibilities :

1. Breakdowns

  • Drivers will lock calls for any breakdowns or mechanical problems on the truck or trailer with the call centre.
  • The Call Centre Operator will be responsible to arrange with the appropriate truck dealership to repair the truck or to do the maintenance work.
  • In the event of a breakdown on a trailer the Call Centre Operator will arrange for an approved service provider to do the repairs.
  • The Call Centre Operator will provide regular feedback to the respective fleet controller on the status of repairs.
  • The Call Centre Operator will complete the breakdown book with all relevant information and ensure the admin person has the book first thing in the morning (07h30) in order to compile the breakdown report.
  • In the event where the Call Centre Operator is unsure about a repair or service provider he will immediately liaise with the Technical Manager or Foreman to seek clarity.
  • 2. Diesel

  • The call Centre Operator will be responsible to direct drivers where to fill with diesel at approved diesel filling stations when the drivers call / sms in to seek approval.
  • Approve the request to fill diesel and provide authorisation number to the driver.
  • Capture the fleet number, Litres, date and time and kilometres on the DATATIM system.
  • 3. Capturing of loads on DATATIM and journey management

  • The Call Centre Operator will be responsible to capture the client from, client to, departure time, load mass and departing kilometres of each truck loading at a client.
  • Capture the arrival time at the client for offloading and entering against the open load the offloading kilometres, time and load mass.
  • Monitor all trucks and ensure they continue to drive on the designated route.
  • Take corrective action in calling the driver to enquire the reason / s for any unauthorised deviations from designated routes.
  • Inform the Fleet Operator of any driver deviations from designated routes
  • The call centre will operate 24 / 7 on a three shift basis. Each shift will be 8 hours. The hours per shift will be 06h00 to 14h00, 14h00 to 22h00 and 22h00 to 06h00.
  • The four call centre operators will work strictly to the shift schedule and no deviations will be acceptable unless approved by Management
  • Minimum requirements :

  • Matric
  • 2-3 years’ experience in similar position
  • Logistics or transport management qualification
  • EE candidate
  • Datatim proficient
  • We offer : R 8 000 R 10 000 CTC

    R 8 000 R 10 000 CTC

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