OtC POD - Senior Process Associate - English
Genpact
Isando, South Africa
6d ago

Responsibilities

  • Responsible for team outcome (efficiency / critical metric / SLA) and reporting of critical metric / SLA
  • Own customer / third party relationship and governance to drive surprise free operation and revenue maximization.
  • Resolve process issues by co-ordination internally (with partners) and externally with relevant parties.
  • Drive governance and relationship with customer and front face any critical issues from customer and perform corrective action and preventive action planning.
  • Perform following activities as part of individual contributor role;
  • Booking and validation of Contract Orders in the ERP system and corresponding updating to Contracts in the ERP
  • Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
  • Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
  • Bring together details from customers and sometimes service technicians for accurate invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing timely as per the contractual agreements
  • Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms
  • Offering resolutions for internal updating requests : credit / debit notes, reimbursements, rebates, etc
  • Accurate categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc.
  • In this role the candidate may have to at time work during global hours in order to connect with other teams working in different time zones.

    There may also be possibilities for any business travels locally or outside the country.

    Qualifications we seek in you!

    Minimum qualifications

  • Graduate
  • SAP ERP experience
  • What can we offer?

    Attractive salary and benefits such as Medical Aid, Retirement and risk benefits

  • Work in a multicultural environment;
  • Various trainings (technical & soft skills);
  • Development opportunities in a growing multinational company;
  • In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.

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