A medical device company located in Pretoria is seeking a Debtors Administrator with 6 years’ experience within a similar position and exposure to accounting software to join their team.
Job purpose :
Real-time financial support for the Hearing Hub, in addition to collecting outstanding amounts for Lexie Hearing clients.
Minimum education (essential) :
National Senior Certificate
Minimum education (desirable) :
Minimum applicable experience (years) :
Required nature of experience :
Skills and Knowledge (essential) :
Accounting Software (ie Pastel / Xero)
5 days a week; 9 hours a day with an hour lunch.
Essential Competencies :
Important Competencies :
Adopting Practical Approaches
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Debtors’ liaison 50%
Follow debtors’ collection process.
Optimise debtors’ collection process.
Ensure proper and clear correspondence with customers including via phone, email and text.
Ensure proper record is kept of all communication with debtors on relevant platforms.
Ensure Salesforce / XERO is updated with debtors’ process.
Ensure customer contact details in Salesforce / XERO are correct after confirming details with the customer.
Update and maintain customer contact details in Salesforce / XERO.
Manage handover of Debtors to lawyers / debt collection agency.
Collect all the necessary documentation for handover to lawyers / debt collection agency.
Compile weekly feedback of debtors outstanding and communicate with internal stakeholders on a regular basis.
Meet all relevant debtors’ deadlines.
Plan and structure daily work to meet deadlines efficiently.
Debtors’ administration 30%
Process new invoices.
Issue invoices accurately and timeously.
All credit notes issued accurately and timeously.
Send invoices and statements.
Do corrections on account allocation.
Conduct reconciliations of all debtors.
Ensure customer payment allocations are correct.
Negotiate payment arrangements with customers to increase debt collection.
Stripe administration 10%
Process new manual payments on Stripe.
Manage disputes process with Stripe.
Manage trial periods or customer profiles on Stripe as required.
Maintaining records of the above on relevant platforms.
Payments administration 10%
Create invoices on Xero for manual payments, replacements or switchovers from subscription to once off.
Manage the recordkeeping process for such payments.
Follow relevant processes in line with the dictated QMS processes