Complaints Officer
Affinity Health
Benoni, South Africa
3d ago

Job Summary

Investigate and resolve complaints

received

Key Performance Areas / Key Responsible Areas

Monitor and response of all Social Media

Resolve

complaints according to the company’s Resolution and

Procedures.

Update members on the progress of their complaints until

resolution.

Maintain client information

Resolve

complaints received from other departments, social

Desirable Qualifications

Customer Relation / Service

experience.

Minimum 1 year Social Media / Public Relation

experience.

Required Knowledge and Skills

Verbal

and written communication

skills.

Good organisation and time management

etiquette

Interpersonal skills / Relationship

Patient

Honest, hardworking and humble

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