Johannesburg - One of the leading public sector bodies is looking for a Quality Assurance and Compliance Manager. They are one of the leading SETA’s.
The role will pay up to R1.2 Million fixed CTC Purpose of the Role To manage the implementation of quality assurance processes across all the organisation functions, ensuring optimisation and compliance in accordance with SAQA and QCTO requirements.
To proactively manage staff delivery and quality assurance in a timely and anticipatory manner to ensure that both internal and external compliance requirements are fully met.
To drive compliance management, skills delivery quality assurance, and quality compliance across the organisation from a strategic level to ensure that the organisation maintains the relevant certification, drives continuous improvement and meets legislative, regulatory and performance standards.
To manage provider quality assurance to ensure the attainment of the SAQA ETQA / QCTO requirements. Key Responsibilities Quality Assurance and Compliance Planning and Coordination Lead the development of the Quality Assurance and Compliance strategy to achieve the defined the organisation mandate and objectives Define and evaluate the achievement of quality assurance and compliance objectives and targets.
Develop an Operational plan for quality assurance and compliance Department in line with the organisation’s strategy. Own responsibility for the development, execution and performance of all activities designed to increase the organisation’s compliance and quality levels.
Manage and evaluate quality levels to achieve maximum compliance. Establish strategies in conjunction with the other Component Managers and drive the implementation of the associated plans.
Establish, monitor and improve processes to link all quality assurance and compliance activities with the activities of the other the organisation teams by working closely with the relevant managers to improve processes that link the activities.
Develop, implement and evaluate Quality Assurance and Compliance plans to meet the organisation objectives. Stakeholder Relationship Management Drive the quality assurance processes and solutions with external and internal customers and suppliers to deliver on the organisation mandate.
Work closely with key stakeholders to provide quality and compliance insights to drive performance. Manage stakeholder expectations and objections and maintain ongoing relationships.
Manage short term and long term stakeholder quality objectives and be able to respond to short term needs without damaging the long term delivery requirements.
QMS System Manage QMS across the organisation to ensure the SETA maintains relevant certification, drives continuous improvement, sustainability and manages risks.
Deliver a service to the broader Operations team, Supply Chain, Corporate Services, Sectoral Collaboration and Engagement, Finance and to external customers.
Ensure improvement of quality assurance and compliance and customer satisfaction through the establishment and maintenance of quality and compliance systems and standards.
Manage audits to verify conformance to QMS, legal requirements, quality specifications and compliance requirements. Analyse and quality assurance issues and gaps to highlight areas of concern and areas for improvement.
Support and drive ongoing quality assurance principles by cultivating the required behaviour through QMS. Drive the resolution of non-conformances with the relevant provider or internal team member.
Information Analysis, Management and Reporting Provide detailed and precise reports to illustrate trends, predictions and relevant skills development strategies to internal and external stakeholders in conjunction with the internal research team or external experts.
Provide consolidated stakeholder and provider quality assurance requirement inputs. Identify quality and compliance trends, monitor performance against targets.
Technical Expertise and Professional Insight Represent the key contact for the organisation with regards to all ETQA / OCTO activity.
Contribute to the organisation’s goals and objectives and improve external credibility, stakeholder satisfaction and productivity performance.
Provide seasoned leadership in the translation and execution of the quality assurance and compliance strategy and the organisation mandate into impact programmes for individual stakeholders and providers.
Facilitate specific dedicated quality assurance training for stakeholders and providers. Act as a strong team player within the organisation, motivate and encourage others, share ideas and best practice actively within the team.
Provide technical, legal and advisory support to internal and external customers (stakeholders and providers). Participate in ETQA and QCTO committees of SAQA where required.
Play the role of management representative for ISO or other QMS within the organisation. Manage and facilitate management reviews and audits.
Provide information, highlight key risks and give technical input to the organisation board. Define and maintain company quality assurance and compliance policies.
Create quality assurance and compliance visibility and alignment through effective communication and increased synergy and connectivity across work streams and components.
Provide technical expertise for the compilation of training material and policy manuals relating to assurance and compliance within the context of the SETA landscape to ensure knowledge transfer.
Utilise networking and development opportunities to remain abreast of the latest trends and technology. Provider Quality Assurance Manage the organisation’s Provider Quality Assurance Programme.
Drive the development and manage the Quality Assurance and Compliance strategy for providers based on SAQA standards and trends and internal priorities and opportunities.
Manage provider assessments (i.e. curriculum development, learning provision, assessment, moderation, RPL, certification and accreditation).
Oversee the re-evaluation of provider assessments every 12 months. Approve the accreditation of skills development providers’ base on compliance and quality risks.
Oversee the risk-based provider audit plan. Oversee provider verification and site audits. Lead a process for tracking the status of resolutions of provider audit findings.
Report provider risks at management reviews and committee meetings. Performance Evaluation Measure and review performance and achievement of the organisation quality assurance and compliance objectives (including causes of deviation).
alert relevant stakeholders; agree priorities / actions; and monitor team’s delivery against these. Effective Teamwork and Self-Management Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development.
Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained. Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
Manage colleagues’ expectations and communicate appropriately. Demonstrate willingness to help others and go the extra mile to meet team targets and objectives.
Staff Management Lead and develop staff within the context of the Labour Relations Act, Employment Equity Act, Basic Conditions of Employment Act and the Skills Development Act.
Monitor staff performance and provide regular feedback. Manage staff activities, ensuring service levels are met and protocols are adhered to.
Coach and support staff where necessary to achieve objectives. Manage staff leave and general time management issues in line with organisational deliverables and standards.
Manage and deliver on succession plans to enable the development of a future generation of leaders and specialists and ensure optimal turnover and retention levels are maintained.
Champion staff training and development through the utilisation of available training opportunities or contributing to the development of new training solutions in collaboration with national training specialists.
Conduct regular performance appraisals with subordinates. Establish sound staff and labour organising and communication structures and systems.
Financial Management Define and manage the team budget. Meet budgetary targets. Manage fixed and operational assets ensuring they are utilised optimally.
Knowledge ETQA / QCTO regulations and requirements relating to quality assurance and compliance General statutory and regulatory requirements QMS principles SETA processes / operations Energy and Water Sector requirements Policy and process methodologies and writing Collaboration and engagement principles, practices and tools