Job Description : MAIN JOB PURPOSE
MAIN JOB PURPOSE
Technical support, maintenance, trouble shooting on Audio Visual and Video Conferencing equipment for a customer in the Banking industry.
Act as a liaison, provide support services and resolve any emerging problems that our clients might face with accuracy and efficiency.
Candidate will be based onsite at the client.
Customer Relationship Management
Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
First time fix rate and recall rate under the stipulated requirements.
Maintain customer relationship.
Be productive based on the calls allocated to them.
Ensure that they comply with all Quality Management System (QMS) procedures provided by the Team Leader.
Maintain and manage sufficient boot stock.
Complete administration within time frames as per policies.
Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
Technical support, maintenance, trouble shooting on Audio Visual and Video Conferencing equipment.
Job Requirements : Qualifications
Matric or other equivalent qualification
A + and N + Qualification
Strong Soft Skills
Must have a valid driver's licence and own reliable car
Must have experience in a corporate environment
1-3 years experience in maintaining desktop equipment in an IT environment
1-3 years experience working on AV / VC equipment
Programming would be beneficial, specifically with AMX and Extron Programming
Computer literate in relevant operating system