Support Technician EUS - AV/VC
Bytes Managed Solutions
Johannesburg Central, South Africa
3d ago

Job Description : MAIN JOB PURPOSE

MAIN JOB PURPOSE

Technical support, maintenance, trouble shooting on Audio Visual and Video Conferencing equipment for a customer in the Banking industry.

Act as a liaison, provide support services and resolve any emerging problems that our clients might face with accuracy and efficiency.

Candidate will be based onsite at the client.

Customer Relationship Management

  • Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
  • First time fix rate and recall rate under the stipulated requirements.
  • Maintain customer relationship.
  • Internal Processes

  • Be productive based on the calls allocated to them.
  • Ensure that they comply with all Quality Management System (QMS) procedures provided by the Team Leader.
  • Maintain and manage sufficient boot stock.
  • Complete administration within time frames as per policies.
  • Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
  • Technical support, maintenance, trouble shooting on Audio Visual and Video Conferencing equipment.
  • Job Requirements : Qualifications

    Qualifications

  • Matric or other equivalent qualification
  • A + and N + Qualification
  • Strong Soft Skills
  • Must have a valid driver's licence and own reliable car
  • Must have experience in a corporate environment
  • Experience

  • 1-3 years experience in maintaining desktop equipment in an IT environment
  • 1-3 years experience working on AV / VC equipment
  • Programming would be beneficial, specifically with AMX and Extron Programming
  • Skills

  • Computer literate in relevant operating system
  • Fault-finding techniques
  • MS Office
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