1. Purpose Manage emergency and routine telephone calls from clients across different product ranges 2. Summarise Manage emergency and routine telephone calls from clients across different product ranges 3.
KRA Manage Emergency Calls Find solutions to uncommon problems Perform administrative duties 4. Tasks / Activities Manage Emergency Calls Manage the Integrated Emergency Response (IER) application Operate a multi-line telephone console and alert system Obtain pertinent information necessary to the dispatch process Use the network to exchange information with other law enforcement and / or emergency response units Find solutions to uncommon problems Perform emergency medical dispatch and crisis intervention services Determine the level of priority of calls and enter information into computer-aided dispatch system Perform administrative duties Maintain accurate records on each request for assistance Any other relevant instructions pertaining to the department and issued by the Manager Own car with drivers licence Mon Sun 6am 6pm and 6pm - 6am Shift work 12 Hours Matric BAA / First Aid level 3