IntroductionConnect Financial Services is a division of JD Group, which is part of Pepkor Trading PTY LTD. Connect Financial Services is the preferred provider of Credit solutions to the JD Group, and provides credit to both the Traditional Retail TRD and Cash CEAD.
We have exciting opportunity to join in our Collections Team.DescriptionJob Purpose : To formulate, implement, enhance and drive in -
and outsourced Collections strategies and solutions, campaigns and internal systems management, payment processes, capabilities and contactability.
Key Dials : To drive and manage continuous systems enhancementTo develop and optimise the prescribed Collection Strategy and solutions policies and Campaign ManagementTo design and develop Collections Risk best practice policies and procedures.
Develop, Communicate, Manage and Implement Quality Assurance assessment standards, reporting processes, policies and procedures whilst driving complianceTo drive and lead People management / LeadershipTo ensure continuous innovation and improvement of the collections and recoveries system and processesTo build, manage and maintain systems and / or process Vendor SLA's and relationshipProfileMinimum qualification : B or BSc post graduate degree in informatics with strengths in mathematics and statics.
Btech post graduate degree in either administration and or technology.Competencies : Develop and execute advanced Collections Systems strategies and solutionsCredit application behavioural scoringDevelopment of automated credit risk scoring solutionsRecoveries from early to late stageIT and data knowledgeAdvance analytical experience.
High-level experience call centre and collections systems including workforce management, Dialler systems, Bureau systems.
Data enhancement to support contact-abilityCredit bureau experienceKnowledge of data sources to support compatibility.Extensive Debit order experience that includes : LegislationDebit Order ProcessSystems HyphenCollections StrategiesStrong Management and verbal communicationMS Office Proficiency