Position Title : TECHNICAL MANAGER
Position Reports To : REGIONAL TECHNICAL EXECUTIVE
Business Unit : EXCELLERATE FACILITIES MANAGEMENT
Main Purpose / Objectives of Role
Responsible for planning, organizing, and directing the activities of the assigned buildings or client premises in the portfolio.
Oversees service delivery to client, procures services, handles third party service contracts, and directs maintenance procedures.
Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition.
Implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.
Ensures that services purchased are of acceptable quality at the least possible cost.
Keeps Senior Management well informed of area activities and significant problems.
Trains, directs, and appraises assigned personnel.
Duties and Responsibilities
Assumes responsibility for the planning, development, and implementation of effective facilities and operations management policies, procedures, and planning for the specific client.
Assists Senior Management in developing short- and long-term goals and plans. Assists with long term budget projections.
Executes established operational goals and ensures that corporate wide plans are complemented and supported.
Assists in developing policies and procedures for Client operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
Assumes responsibility for the effective facilities and operations management of Client facilities.
Coordinates and managers third party service providers and vendors with daily interaction.
Responds to emergency call outs to ensure best possible up time for the client.
Day to day running and control of :
Technical facilities and operations
High level equipment
All technical equipment, machinery and client facilities.
Invoice verification for payments on a daily basis
within 5 working days after the invoice has moved from admin approval to approve by TM
Calculates pass through cost to client.
Conducts periodic inspections of facilities as per the agreed client scope and SLA, assesses problems and needs, and implements improvements in operations as appropriate.
Coordinates maintenance activities.
Directs preventive maintenance procedures as appropriate.
Ensures that client operations are in compliance with established procedures, policies, regulations and codes.
Assumes responsibility for ensuring the efficient and cost-effective administration of client operations.
Develops and implement safety directives
Completes financial forecasting duties, and generates and updates schedules for building expenditures.
Creates safety awareness and trains staff in Health and Safety when so required or applicable. Completes special projects as assigned.
Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate.
Ensures that OSHA requirements are effectively implemented.
Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
Ensures that all maintenance agreements and leases are current.
Ensures that billing discrepancies are promptly tracked and resolved.
Assumes responsibility for ensuring professional business relations with the client and all suppliers and vendors.
Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
Acts as a liaison between the Company and external contacts.
Ensures effective coordination of external services with Company operations.
Obtains and conveys information as appropriate.
Promotes goodwill and a positive image of the Company.
Assumes responsibility for related duties as required or assigned.
Ensures that work area is clean, secure, and well maintained
Good communication and coordination skills with departments. Assistance is provided as needed.
Senior Management is appropriately informed of area activities and of any significant problems.
Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided