Position Description :
Drives retail business operations at a Retail Store location to help fund the Goodwill mission of ending unemployment. Responsible for entire store production, directly leading Assistant Store Manager(s), Production Team, and Donation Attendants.
Key responsibilities include people leadership, store operations, financial management, inventory control, donation processing, customer service, and training and development of Team Members.
Essential Duties and Responsibilities :
Financial Sustains growth through financial stewardship & fiscal responsibility.
Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
Coordinates with Area Manager to develop and implement strategic plans to help drive donations.
Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
Ensures payroll costs and operating costs are managed to budget.
Customer & Community Collaborates with customers to understand and deliver customer’s needs & expectations.
Ensures team members deliver excellent customer service to donors and customers.
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
Partners with community businesses and organizations to promote Goodwill mission.
Serves as a Goodwill ambassador to the community.
Operational Excellence Implements strategies to maximize resources and infrastructure.
Ensures that all team members are well-trained and fulfill their duties and responsibilities.
Ensures that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing.
Ensures that Production Team processes, prices, and displays product per company standards and to achieve store goals.
Under direction of Area Manager, partners with other store locations to allocate donations, team members, and leadership to maximize area performance.
Ensures that team members are operating per company standards and procedures.
Must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes.
Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
Team Goodwill Promotes a culture that embraces growth & development to meet the needs of our team.
Builds a high-performing team.
Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of team members.
Ensures that the Assistant Store Manager effectively manages performance of Retail Store Associates.
Plays critical role in driving company culture change efforts and change management processes.
Models Goodwill Core Values Trust, Collaboration, Engagement, Ownership, and Innovation.
Performs other related duties, as assigned.
Minimum Qualifications (Education, Experience, Skills) :
High School Diploma or equivalent
Two years’ work experience in Retail Management, preferably thrift
One-year customer service experience
Proficient in Microsoft Office Suite
Valid drivers’ license and clean MVR
Ability to pass a background check and drug screen, where applicable for position
Reasonable Accommodation Statement :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following :
5 Medical Plans
Employer Funded Health Reimbursement Account (HRA)
3 Dental Plans
401K (Immediate participation upon hire)
Employer Paid Life Insurance
Employee Assistance Program (EAP)
Paid Time Off; Sick and Vacation
These are just a few highlights of our key benefit offerings!