Desktop Support Technician
East London, Eastern Cape, ZA
2d ago
source : Work-Force
  • Responsibilities
  • Provide customer-facing product engineering support for Office365
  • Provide real-time client support for faster resolution of cases
  • Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives.
  • Be the focal point for communications, coordination and overall adherence to the Microsoft Office 365 knowledge management program.
  • Requirements

  • Bachelor’s Degree in information technology, Computer Science or other relevant fields - Experience in or exposure to a client facing role
  • At least 2 years of professional IT experience
  • Good communication skills
  • Amenable to a flexible work schedule, as the need arises
  • With solid Infra background, strong understanding of servers, Active Directory or AD, and the like
  • With Office 365 skills and experience
  • Solid MS Exchange Skills
  • Solid SharePoint Skills
  • Proficient in MS Exchange and two or more O365 technologies
  • Proficient in MS SharePoint, along with at least two O365 technologies
  • At least three Office 365 technologies, if Exchange or SharePoint is not part of skillset
  • God to have if with certification on the following
  • Microsoft Office 365
  • MS Windows Server
  • MS Exchange
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