Onex Technical Support Engineer
The Foschini Group
Cape Town North
4d ago

Position Description :

TFG Infotec is a dynamic, well-established information and communication technology (ICT) organisation dedicated to the development and implementation of world-class IT systems and infrastructure for TFG (The Foschini Group).

TFG Infotec has a contractor vacancy for a Stores IT Technical Specialist with in the Stores Technical team. If you have in-depth Microsoft Infrastructure, PC hardware and software technical knowledge, excellent problem solving skills, enjoy working in a team and have a customer service focus, then you should consider applying for this position.

Key performance areas :

  • 3rd line technical support for the store systems environment
  • Service level agreement compliance
  • Liaising with stores service providers and other support teams
  • Identifying opportunities for improving current processes
  • Investigating and implementing solutions to technical issues
  • Documenting processes
  • Hardware and software testing and certification
  • Involvement in technical projects
  • Ideally you have :

  • Previous store systems support experience
  • A relevant tertiary qualification
  • Excellent analytical and problem solving skills
  • Understanding of ITIL, incident and problem management best practices
  • Good VB and Powershell scripting skills
  • Excellent desktop hardware and peripheral knowledge
  • In depth knowledge of Windows 7 / 10 & Server 2008 r2 / 2016 technology
  • In depth knowledge of SCCM 2007 / CB
  • Knowledge and understanding of AD, DNS, MSMQ, SQL
  • Knowledge and understanding of Microsoft InTune
  • Microsoft Infrastructure knowledge in a remote office environment
  • Knowledge and understanding of a mobile device environment, preferably on an Android or iOS platform
  • Knowledge and understanding of wireless networking (access points and managed switches)
  • You should be :

  • Customer service focused
  • An excellent communicator
  • Able to work under pressure and display initiative
  • Able to work independently, as well as within a team
  • Organised and able to meet deadlines
  • Focused on attention to detail
  • Willing to learn
  • PREFERENCE WILL BE GIVEN, BUT NOT LIMITED TO, CANDIDATES FROM DESIGNATED GROUPS IN TERMS OF THE EMPLOYMENT EQUITY ACT.

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