Account Manager - Sales
Johannesburg, ZAF
6d ago

Data today improves performance tomorrow. And that's exactly what Account Managers at Refinitiv do for our customer!

Role Purpose

This position is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Account Manager delivers exceptional service and a valuable solution.

The position will lead a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals.

You will also open up larger solution opportunities and introduce Solution and Proposition Sales.

Role Responsibilities

  • Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs
  • Maintain solid knowledge of Refinitiv propositions to initiate conversations and raise interest
  • Build and embed a long-term trusted advisor relationship within assigned accounts
  • Drive growth by expanding Refinitiv footprint within their accounts
  • Focus on maintaining overall customer engagement and expanding and retaining led net revenue
  • Lead all commercial activities within accounts, being responsible for the end to end customer relationship
  • Drive efficiency in account administration (especially for lower value and growth potential accounts)
  • Lead internal and external partners and maintain networks to negotiate and close deals
  • Accountable and responsible for simple order taking
  • Emerging & Growth Model

  • Handle an assigned Growth accounts book on a proactive basis
  • Account Managers may also lead a pooled book of accounts on a reactive basis
  • All Account Managers in Emerging and Growth segments are in charge of revenue retention (primarily), sales, and administration of their accounts
  • Qualifications and Experience Required

  • Strong understanding of customers and their business model and workflows
  • Prior financial sector experience within the customer segment
  • Strong product knowledge
  • Relationship building skills
  • Sophisticated selling skills (identity, develop and articulate a complex proposition / consultative selling)
  • Strong negotiation skills
  • Superior interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
  • Problem solving skills : ability to understand, articulate, structure and solve client needs
  • Presentation and communication skills : ability to deliver presentations and communicate at all levels within an organization
  • Ability to collaborate with account team
  • University / college degree, equivalent experience may be considered depending on position / department, advanced degree may be preferred
  • Significant work experience in applicable industry and knowledge of customer workflow required
  • Proven account management, sales or marketing experience in a customer facing environment required
  • Customer relationship management required across various levels within matrix
  • Note : This role advert is for future potential opportunity in our Sales and Account Management team. If this position becomes available and you are a match, we will contact you.

    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form