Account Manager - Sales

Refinitiv

Johannesburg, ZAF

6d ago

Data today improves performance tomorrow. And that's exactly what Account Managers at Refinitiv do for our customer!

Role Purpose

This position is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Account Manager delivers exceptional service and a valuable solution.

The position will lead a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals.

You will also open up larger solution opportunities and introduce Solution and Proposition Sales.

Role Responsibilities

Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs

Maintain solid knowledge of Refinitiv propositions to initiate conversations and raise interest

Build and embed a long-term trusted advisor relationship within assigned accounts

Drive growth by expanding Refinitiv footprint within their accounts

Focus on maintaining overall customer engagement and expanding and retaining led net revenue

Lead all commercial activities within accounts, being responsible for the end to end customer relationship

Drive efficiency in account administration (especially for lower value and growth potential accounts)

Lead internal and external partners and maintain networks to negotiate and close deals

Accountable and responsible for simple order taking

Emerging & Growth Model

Handle an assigned Growth accounts book on a proactive basis

Account Managers may also lead a pooled book of accounts on a reactive basis

All Account Managers in Emerging and Growth segments are in charge of revenue retention (primarily), sales, and administration of their accounts

Qualifications and Experience Required

Strong understanding of customers and their business model and workflows

Prior financial sector experience within the customer segment

Strong product knowledge

Relationship building skills

Sophisticated selling skills (identity, develop and articulate a complex proposition / consultative selling)

Strong negotiation skills

Superior interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency

Problem solving skills : ability to understand, articulate, structure and solve client needs

Presentation and communication skills : ability to deliver presentations and communicate at all levels within an organization

Ability to collaborate with account team

University / college degree, equivalent experience may be considered depending on position / department, advanced degree may be preferred

Significant work experience in applicable industry and knowledge of customer workflow required

Proven account management, sales or marketing experience in a customer facing environment required

Customer relationship management required across various levels within matrix

Note : This role advert is for future potential opportunity in our Sales and Account Management team. If this position becomes available and you are a match, we will contact you.

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