Data today improves performance tomorrow. And that's exactly what Account Managers at Refinitiv do for our customer!
This position is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Account Manager delivers exceptional service and a valuable solution.
The position will lead a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals.
You will also open up larger solution opportunities and introduce Solution and Proposition Sales.
Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs
Maintain solid knowledge of Refinitiv propositions to initiate conversations and raise interest
Build and embed a long-term trusted advisor relationship within assigned accounts
Drive growth by expanding Refinitiv footprint within their accounts
Focus on maintaining overall customer engagement and expanding and retaining led net revenue
Lead all commercial activities within accounts, being responsible for the end to end customer relationship
Drive efficiency in account administration (especially for lower value and growth potential accounts)
Lead internal and external partners and maintain networks to negotiate and close deals
Accountable and responsible for simple order taking
Emerging & Growth Model
Handle an assigned Growth accounts book on a proactive basis
Account Managers may also lead a pooled book of accounts on a reactive basis
All Account Managers in Emerging and Growth segments are in charge of revenue retention (primarily), sales, and administration of their accounts
Qualifications and Experience Required
Strong understanding of customers and their business model and workflows
Prior financial sector experience within the customer segment
Strong product knowledge
Relationship building skills
Sophisticated selling skills (identity, develop and articulate a complex proposition / consultative selling)
Strong negotiation skills
Superior interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
Problem solving skills : ability to understand, articulate, structure and solve client needs
Presentation and communication skills : ability to deliver presentations and communicate at all levels within an organization
Ability to collaborate with account team
University / college degree, equivalent experience may be considered depending on position / department, advanced degree may be preferred
Significant work experience in applicable industry and knowledge of customer workflow required
Proven account management, sales or marketing experience in a customer facing environment required
Customer relationship management required across various levels within matrix
Note : This role advert is for future potential opportunity in our Sales and Account Management team. If this position becomes available and you are a match, we will contact you.