Guest House Manager
MASA Outsourcing (Pty) Ltd
Cape Town North, South Africa
4d ago
source : PNet

Reference : CPT000251-DV-1 Guest House Manager required in Cape Town - Northern Suburbs Onsite stay in position Full knowledge of Nightsbridge booking system Complete management of Lodge Marketing and promoting Lodge Knowledge of social media -

Facebook, Instagram etc Reporting to owner - Compiling daily reports of income, occupancy, maintenance issues, new reservations, etc.

Monthly completion of Cashbook and Hotel Banking. Guest Relations Assisting guests with complaints and queries and daily check-

up on as many guests as possible. Network troubleshooting Working with IT company to upgrade and keep network, desktops, interface computers and wi-

fi working. Management of Online Travel Agents (, Expedia, Agoda, etc) Keeping listings, rates, guest correspondence and commission payments updated.

Management of Hotel Property Management System Keeping set-up and rates updated. Making sure correct rates and availability is uploaded to the Online Travel Agents via the Interface System.

Management of Reception and Reservations Assuring staff are adhering to company policies and procedures in dealing with guests and reservations.

Doing all group quotations, bookings and liaising with group leaders. Management of Conferences Co-ordinating, set-up and overseeing all conferences.

Management of Kitchen and Restaurant Overseeing set-up, meal preparation, plating, serving and clearing. Management of Housekeeping and Laundry Assuring staff are adhering to company policies in cleaning rooms and linen control.

Daily room checks of quality of cleaning and standard of equipment. Management of Gardens and Maintenance Overseeing gardeners.

Doing basic maintenance and liaising with plumbers, electricians, builders, painters, etc. Staff training Training of all new staff in all departments and refresher training.

Stocktakes and stock control of all department Ordering and purchasing of stock for kitchen, housekeeping, gardens, Maintenance, reception and conference departments.

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