About Us :
Global Operations is GE’s multi-functional shared services. We operate worldwide, transfer knowledge and work with every GE business to make our company simpler, better and more customer-
focused. Our culture promotes innovation, knowledge sharing, and collaboration in an open office environment that has leaders both sitting and working alongside their team.
We’re looking for entrepreneurial problem-solvers who are passionate about exploring new, efficient ways of working, while gaining exposure across multiple industries.
Join the team and help us deliver tomorrow’s GE, today. Find out more at http : / / www.ge.com / careers / global-operations / cincinnati
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Role Summary :
In this role, you will be responsible for developing and leading a team of professionals and providing payroll and benefits administration support to the GE businesses while focusing on enterprise standards, compliance and standardization.
This role will also develop solid relationships with key stakeholders to maintain operational performance through leveraging metrics and trends and identifying areas for improvement.
Essential Responsibilities :
Lead Payroll & Benefits processes, ensuring high standards of accuracy and quality are maintained based on compliance with relevant legal and GE policy requirements
Ensure teams are aligned and relevant skills are in place to deliver on organizational strategy
Develop and manage the ongoing advancement of the team (local and offshore), including strong development plans
Drive strong performance management in the team through clear expectations, priority setting, frequent touchpoints and feedback
Champion training and induction processes for new team members and role changes; coordinate and implement training to effectively meet team needs
Drive a culture of service excellence within the team; promote Best in Class customer service
Leverage metrics to identify trends or problems to maintain and improve performance levels
Measure end-customer satisfaction; develop action plan to mitigate operational risks or resolve escalated issues
Proactively identify areas for improvement within assigned processes; work closely with cross-functional teams to implement effective solutions
Develop strong working relationships within the HR community to ensure effective communication
Drive GE’s high standards of ethics and compliance within the team Drive and enhance employee engagement
Qualifications / Requirements :
Bachelor’s degree from an accredited university or college in related area (or a high school graduate / GED or equivalent with at least 6 years of relevant work experience)
Minimum 3 years prior professional work experience (can include internships)
Required to travel % of the time (if applicable)
Language requirements (if applicable)
Must have valid authorization to work full-time without any restriction in the role’s location
Desired Characteristics :
Significant people management experience in a matrixed, service-orientated environment
Strong track record of building, leading & developing a high-performing team
Solid understanding of appicable regional legislative programs / processes
Experience managing third party providers
Effective interpersonal & influencing skills; proven ability to develop and maintain team and client relationships, both in immediate and remote contexts
Cultural awareness & sensitivity : ability to flex style to suit differing cultural norms
Ability to anticipate and resolve challenges
Ability to drive process improvements
Proven record of managing metrics, including analysis, identifying trends, and making timely decisions
Demonstrated project leadership and accountability
Solid understanding of national legislative payroll and benefits rules
Data privacy and controllership awareness
Excellent verbal and written communication skills; fluency in local language and English
HR systems knowledge
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
Locations : South Africa; Johannesburg