Customer Relationship Consultant (Kimberley)
BLUE LABEL TELECOMS
Gauteng, South Africa
7d ago

Job Purpose

  • The incumbent is responsible for identifying new customers and businesses for sales opportunities. The Customer Relationship Consultants’ aim is to build and maintain existing relationships as a retention strategy;
  • developing and promoting the Company and its various offerings, and market any new developments to existing and potential clients.

    The incumbent’smonthly salary is earned against retention target and incentives and bonuses are measured against growth and profitability targets.

    Core Functions :

    Sales and Revenue Targets

  • Ensure all, new business acquisition and revenue targets set by the business, within your territory are achieved.
  • Grow existing customer base revenues through wider product mix.
  • Maintain and grow key relationships within the merchant base serviced by Sales Operations.
  • To embody the customer is king philosophy.
  • Business Development and Growth

  • Cold Calling Ensure that at least 1 sales appointment is made per day with prospects to grow the business.
  • Ensure that all existing clients are visited at least once during each structured call cycle
  • Ensure consistent up selling and cross selling of existing products to clients
  • Ensure any ad hoc promotional activity is executed as per sales operations briefs
  • New Business acquisitions.
  • Client Retention

  • Discuss with merchant their profit margins and monitored sales transactions as well as make comparisons over the previous months to optimise opportunities for profit (reports sent by Head office).
  • Adhere to existing client call cycle
  • Ensure at client retention targets are met by retaining at least 90%.
  • Provide support to internal and external clients regarding the following :
  • Financial queries

  • Ensure all calls are recorded and resolved.
  • Client Management

  • Ensure clients are made aware when they are not achieving required profit margins.
  • Ensure that training is given to clients on all new installations.
  • Ensure Point of Sales Material, such as posters etc, is given to clients giving information about the new products and the Company.
  • Give refresher training during call cycle when required.
  • Ensure that your client receives training.
  • Communicate with the clients regarding new products available, and on the market.
  • Report on Competitor activity
  • Review weekly sales report and RED Flag anomalies.
  • Reporting and Sales Administration

  • Ensure weekly call reports are completed accurately and honestly and handed in by the deadline
  • Non-Core Functions :

  • General Administration
  • Requirements of the Job Experience

  • 2 Years + marketing and sales experience
  • Minimum qualifications

  • Grade 12 with Matric certificate
  • Relevant tertiary qualification
  • Sound knowledge of business principles,
  • Familiar with the purpose and composition of Service Level Agreements
  • Sales / Diploma or Degree in Marketing an advantage
  • Competencies / Behaviour

  • Business planning & execution
  • Demonstrates initiative with a results orientation
  • Detailed, orientated and able to handle multiple tasks at one time
  • Excellent written and verbal communications
  • Good business acumen
  • Good interpersonal skills
  • Good organization skills
  • High level Technical understanding
  • Incumbent must have a good command of the English Language
  • Incumbent must have a valid driver’s license
  • Keen project management skills with an ability to interact with and motivate others to succeed on several fronts simultaneously
  • Microsoft Office : Advanced Excel, Word and Power point skills
  • Presentation skills
  • Prioritizes workload and meets deadlines for a variety of marketing "deliverables"
  • Problem solving skills
  • Professional
  • Results orientated
  • Self-motivated and able to work as a member of a team
  • Service orientated
  • Strong analytical, technical and mathematical abilities
  • Behavioural attributes

    The incumbent displays the following competencies :

  • Ability to Cold Call on Customers
  • Ability to identify opportunities and capitalise on them
  • Ability to Organise
  • Ability to take initiative
  • Ability to work under pressure and meet sales targets
  • Accountability
  • Achievement driven
  • Attention to detail
  • Effective communication skills
  • Excellent Presentations Skills
  • Excellent telephone and interpersonal skills
  • Flexibility
  • Good Negotiation Skills
  • Self Management
  • Stress Tolerance
  • Taking Initiative
  • Team work and collaboration
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