Duty Manager
Proactive Recruitment
Stellenbosch, Western Cape
4d ago
source : findojobs-za

EXPERIENCE & SKILLS : Minimum of 3 years Duty Manager or Assistant Hotel Management experiencePrevious 5* Hotel experience would be advantageousComputer skills including proficiency in the use of Protel and MS office, including e-mail and internet.

Process excellence and service deliverySustainable quality and attention to detailInnovation for resultsInitiative and change agentTeamwork, cross-organisational collaboration and building high-performance teamsManaging uncertainty (ambiguity) and adaptabilityINHERENT REQUIREMENTS : Grade 12- Matric CertificateTertiary qualification in Hospitality or Hotel ManagementValid Drivers licenseAbility to work shifts including night shift.

Personal and professional integrity of the highest standardCertificate in First Aid / Fire Fighting / Health and Safety, would be advantageousCOVID 19 vaccination mandatoryPreference will be given to candidates from Franschhoek and neighbouring areasMAIN RESPONSIBILITIES : Facilitate a seamless stay for guests through the planning of the guest journey and making contact with guests during their stay for updates / feedbackDeal with and or escalate guest challenges / complaintsMonitor guest feedback received on check-out and digital platforms and drive feedback via social media platformsEnsure that all guest-facing teams maintain a professional and polished look by adhering to the company dress codeEnforce a zero-tolerance disciplinary codeWork closely with Finance and Reservations teamsDrive Guest feedback to the relevant teams and follow up / schedule training on challenging feedbackCommunicate occupancy changes to all departmentsTraining on Front Office Procedures / SOPsDriving PIT check procedure (Pre / In / Post) and managing guest profiles and preferences obtained through central reservations upon check-in / outManage the monthly reconciliation of Front Office External Supplier Accounts (external airport transfers etc.

Manage O-status (zero balance) and Management Accounts, the stationary and Front Office budgetsMinimize waste and control resources within your departmentManaging the Front Office floats (reception and "Forex")Ensure, enforce and maintain Health and Safety standards

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