Job Description :
The System Application Administrator is responsible for installing, updating and troubleshooting Facilities Managements (FM) suite of Computer Aided Facilities Management (CAFM) software applications, with the aim of providing an effective, efficient, reliable and adaptive CAFM service to FM co-workers and end-users, and which meets the needs of the FM function.
CAFM applications are the line of business tools used by SANLAM staff to collect, create and manage data and support business processes for the University and need to have the highest levels of availability and reliability possible.
The System Application Administrator is to work closely with management of to ensure that they are able to monitor critical data of their operational responsibilities that is captured in the systems.
The System Application Administrator needs a mix of technical and soft skills to work with the users and understand their requirements.
Key responsibilities :
Develops and maintains an in-depth knowledge of Sanlam CAFM applications to maintain the quality and ongoing operation of these applications;
Maintains, changes or enhances the existing Sanlam Facilities Management applications configurations based on new insights or organisational changes, maintains authorisations and access to the applications, and ensures data validity, quality and relevance in all these applications;
Works with Applications vendors to resolve problems experienced by users, improve productivity and usability
Monitors and implements change management, incident management and problem management as determined by central ITs ITIL 1 change management process;
Defines and generates the required management reports - and other reports;
Creates and maintains document templates and writes / updates user instructions / training materials;
Analyses and resolves problems and makes appropriate recommendations, including escalating application problems to vendors and central IT, where relevant;
Creates, tests and manages application, security, workflow, job status and performance monitors and alerts, in collaboration with central IT;
Works with vendors and central IT to monitor, test, align and implement new releases and / or enhancements and application patches to SANLAM Facilities Management applications in accordance with vendors or SANLAM best-practice standards (version control);
Works with vendors and central IT to coordinate, test and document all application modifications to ensure operational and information integrity in the relevant technical environments;
Monitors jointly agreed system availability and liaises with central IT system administrators to ensure adherence.
Daily monitoring and maintenance activities
Provides support to end-users regarding all Sanlam Facilities Management applications functionality.
Prepares users by designing and conducting training programs; providing references and support.
Troubleshoot, and resolve any reported problems.
Manages and executes change requests within the governing regulations.
Is involved in projects related to further development and implementation of new functionality in collaboration with Stellenbosch University central ITs Project Management Office and the relevant IT relationship manager.
Must ensure that the necessary Alerts, Management Reports and Dashboards are available 24 / 7 for operations to assist the business in managing the facilities.
Required experiences / Key Competences
Bachelors degree or tertiary qualification in Computer Science, Information Systems, Engineering or similar analytical field and 5 years relevant experience, or 10 years relevant systems or applications administration experience.
Professional approach and a team-player
Good blend of client facing skills & technical aptitude to analyse requirements, deploy, implement & integrate Facilities Managements software solution into Sanlam IT environments and business.
Knowledge and experience in Facilities Management & Real estate software specifically CAFM or IWMS applications would be preferable, but it is not a pre-requisite.
Ability to productively utilise multiple computer applications, including SQL Server, MS Word, PowerPoint, MS Excel, MS Project, MS Access, Email, web browsers, and various corporate applications.
Excellent verbal, written communication, and negotiations skills
Ability to effectively interface with technical and nontechnical staff at all organizational levels
Display and execute logical and complex troubleshooting methods
Good working knowledge of database principles
SQL query knowledge
Client facing; able to lead a workshop or training session
Self-motivated, able to work independently, and takes initiative
Ability to provide outstanding customer service, be a good listener and work well with others
Demonstrates stability; reliability, continuity
Professional attitude and work habits
Knowledge and experience with BMS systems and Internet of Things data collection and control
Familiarity with frameworks such as ITIL or similar
Ability to multitask in a fast-paced environment