Helderberg Personnel
Somerset West, Western Cape, za
3d ago
source : Ecadoo

Technical Manager IT Introduction My client a well established IT company in Somerset West has a vacancy for a Technical Manager with a minimum of 3 5 years relevant experience to manage their dynamic team Description Reporting to the Director the Technical Managers Key duties will include but not limited to the following Design and implement the new processes as and when changes are required to improve the clients service delivery Mentor Service team members in all Technical areas and provide training as required Produce weekly monthly and quarterly reports on the performance of the Service Desk team Call and attend to corrective feedback meetings as required Provide the Director with all relevant information to track the teams performance on KPI Ensure standard operating procedures and guidelines are in place Project scheduling and resource managment Planning budgeting and reporting back on projects Conduct regular team meetings and track the progress of the projects Conduct interviews with technical candidates Conduct performance reviews on team members and identify areas of improvement give feedback and recommend promotions Estimate project budgets coordinate with finance department for funds and plan for purchasing of equipment and hardware in a cost effective way Targets Closing resolution of tickets and meeting SLA turn around times Customer satisfaction Management of the technical team Evaluate urgency level prioritise and execute Requirements Professional IT Certifications such as A N NSE 1 2 3 4 Connect Wise Zoho PABX Yeaster Mimecast and MCSE Be proficient in setup of servers advanced troubleshooting Network Connectivity Office 365 Data transfer CCTV PABX and general upkeep of clients sites Diagnose skills of technical issues Technical awareness Having the ability to match resources to technical issues appropriately Service awareness of all organizations key IT services for which support is being provided

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