Purpose Statement Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure).
Accurately and timeously, gather and capture client information for loan approvals and conduct deposit / enquiry transactions.
Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client. Presenting and conducting self in accordance with brand expectations.
Experience Minimum : No previous experience required Ideal : More than 1 year’s client service experience within a retail / financial / banking environment Demonstrated track record of engaging in a sales and client facing environment Qualifications (Minimum) Grade 12 National Certificate / Vocational Qualifications (Ideal or Preferred) A relevant tertiary qualification in Commerce or Management Knowledge Minimum : Knowledge and understanding of : Basic calculations Retail / consumer service environment Ideal : Knowledge and understanding of : Capitec Bank Products Internal business processes and procedures Organisational Policies, including (but not limited to) the Credit Policy Skills Communications Skills Interpersonal & Relationship management Skills Competencies Adhering to Principles and Values Delivering Results and Meeting Customer Expectations Entrepreneurial and Commercial Thinking Following Instructions and Procedures Persuading and Influencing Presenting and Communicating Information Relating and Networking Additional Information A valid driver's licence is preferred Must have access to transport (personal / public) Clear criminal and credit record Flexible and mobile across regions is an advantage Must have fingerprints which are detectable / recognisable on Capitec Bank's internal electronic banking system