In this role, the Team Lead will co-create and deploy an effective strategy that will deliver an industry-leading customer experience results including Net Promoter System and call handling frameworks.
If you are able to lead, motivate and develop a team through sharing knowledge to reach targets, this opportunity will be a great step to gain experience and further prove your capabilities.
What you’ll be doing
Managing the implementation of quality frameworks and structures
Working effectively and creatively to achieve targets through managing trends and continuously improving processes and ways of working
Managing reporting trends and opportunities for performance improvement and engaging appropriate stakeholders in results
Maximising results through building and maintaining effective working relationships
Managing the day-to-day partner expectations and requests ensuring that stakeholder requirements are identified, delivered and met within agreed timeframes
Excellent communication, presentation, listening, analytical, numeracy, problem-solving, time management, report writing, organisational, advanced PC literacy and typing skills (Essential)
Minimum 2 years’ experience in a Quality Team Leader role working on international campaigns
Experience with applied coaching methodology for both deductive and inductive purposes
Clear disciplinary record and a proven performance record of accomplishment
In-depth knowledge of strategic planning and implementation of call handling and quality frameworks
If you feel you meet the above criteria, please apply today by sending your cv to >
Should you have not heard back from us within 14 working days, please take your application as unsuccessful.