Quality Assurance Team Leader (Call Centre)
1d ago
source : Job Placements

Job Description

In this role, the Team Lead will co-create and deploy an effective strategy that will deliver an industry-leading customer experience results including Net Promoter System and call handling frameworks.

If you are able to lead, motivate and develop a team through sharing knowledge to reach targets, this opportunity will be a great step to gain experience and further prove your capabilities.

What you’ll be doing

  • Managing the implementation of quality frameworks and structures
  • Working effectively and creatively to achieve targets through managing trends and continuously improving processes and ways of working
  • Managing reporting trends and opportunities for performance improvement and engaging appropriate stakeholders in results
  • Maximising results through building and maintaining effective working relationships
  • Managing the day-to-day partner expectations and requests ensuring that stakeholder requirements are identified, delivered and met within agreed timeframes
  • Matric
  • Excellent communication, presentation, listening, analytical, numeracy, problem-solving, time management, report writing, organisational, advanced PC literacy and typing skills (Essential)
  • Minimum 2 years’ experience in a Quality Team Leader role working on international campaigns
  • Experience with applied coaching methodology for both deductive and inductive purposes
  • Clear disciplinary record and a proven performance record of accomplishment
  • In-depth knowledge of strategic planning and implementation of call handling and quality frameworks
  • If you feel you meet the above criteria, please apply today by sending your cv to >

    Should you have not heard back from us within 14 working days, please take your application as unsuccessful.

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