Senior Business Analyst
Talent Evolution (Pty) Ltd
Gauteng, South Africa
3d ago
source : findojobs-za

Define requirements for exceptional customer experience. Design and recommend innovative solutions that deliver value to stakeholders and creates operational effectiveness and excellence.

Drive business analysis from initiation on projects and initia... Minimum Requirements - Education : Diploma in Business Analysis, Certification in Design Thinking Frameworks is required, Agile Certification will be an advantage Facilitation verification will be an advantage Minimum Requirements - Experience : At least 5 years business analysis and business optimisation experience, in process driven environments At least 2-3 years of leadership experience in similar positions, in fast-moving industries Previous experience in managing a team of business analysts is essential Minimum 3 years of hands-on experience in Design Thinking analysis and prototyping is essential.

Minimum 3 years of hands-on professional experience in Design Thinking analysis & Experience in UX an advantage Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects Working experience required : Must have experience working on large scale projects as well as handling day-to-day operational requests from the business Proven experience working with Excel and developing and maintaining various analyses and reporting tools Understanding fundamentals of analytical data, returns level data etc.

Experience in process mapping, process re-engineering and GAP analysis Proven ability to develop, document and maintain operational policies and procedures, including the designing and documenting detailed process flows, and the development of operational performance and quality metric standards and reports Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects Experience working in an Agile environment will be an advantage Experience in a telecommunications environment is advantageous but not essential Written and verbal communication, including technical writing skills Should you not receive a response within 10 working days, please consider your application as unsuccessful

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