IT Operations & Asset Control Manager
Golden Rule
5d ago

The Role

  • Ensure Infrastructure Services such as Network, Server Environment and Storage are provided at agreed service levels within the agreed budget.
  • Ensure that there is effective implementation and monitoring of SLAs and OLAs for all appropriate services, whilst violations are escalated.
  • Define service practices which build rewarding relationships, encourage innovation and allow others to provide exceptional client service.
  • Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
  • Plan and implement a cycle of medium term improvements to drive pricing of services and products.
  • Identify and define potential service improvement opportunities.
  • Ensure that status changes within the service environment are captured and acted upon as required.
  • Manage response to alerts and notifications of after-hours activity.
  • Ensure incidents reported to the ESD are managed according to the incident management process.
  • Provide management reporting on incidents, resolution and drive the delivery of root cause analysis reporting
  • Control and management of software and technology-related hardware & software.
  • Control and manage of IT procurement and stock controls.
  • Participate as a voting member of the Public Sector Change Advisory Board and oversee changes requested in the Public Sector Environment.
  • Ensure changes are released to production with impact minimised and risks mitigated.
  • Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
  • Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
  • Positively influence and manage change and offer specialist support where required.
  • Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
  • Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
  • Take ownership for driving career development
  • Provide authoritative, expertise and advice to clients and stakeholders
  • Build and maintain relationships with clients and internal and external stakeholders
  • Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
  • Implement and compile budgets to minimise expenditure in alignment with tactical delivery plans.
  • Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
  • Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
  • Skills and Experience

  • Relevant IT degree or honours degree is preferred.
  • Relevant IT Certification
  • 6 years of team-leader experience working in infrastructure and operations
  • 2 - 5 years' infrastructure capabilities experience
  • IT Service management including SLA management
  • Experience with ITIL, Cobit 5 and ISAE 3402 will be an advantage
  • Solid incident management experience
  • Competencies required

  • Project Execution
  • SLA Management
  • IT Service Management
  • Asset Management
  • Business Engagement
  • Self-Awareness and Insight
  • Diversity and Inclusiveness
  • Business Acumen
  • Control for Value
  • Strategic Partnerships
  • Apply
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