Software Support and Maintenance through working knowledge in the application of :

Installation, configuration and upgrading of existing systems

Assisting and handling user calls

Setup and maintain documentation and standards

Ensure documents are reviewed as per schedule

Prepare systems and documents for auditing purposes

Action and rectify audit findings

Implement and maintain application security (users and roles, assign privileges)

Perform application tuning and performance monitoring

Plan, design and implement changes

Work as part of a team and provide 24x7 support when required

Perform general technical trouble shooting and give consultation to development teams

Interface with Vendors Manufacturers for technical support.

Deliver within projects as per requirements, objectives and deadlines

Ability to troubleshoot and do fault finding

Deliver within projects as per requirements, objectives and deadlines

Development of Reports and Dashboards

Resolving incidents within SLA

Effective customer service and Stakeholder Engagement

Effective system maintenance

Advanced System / Application / Instrument installation and integration

Effective problem-solving methodologies

Effective Communication