Lead, Service Management
Standard Bank of South Africa Limited
Johannesburg, Gauteng, ZA
5d ago
source : WHATJOBS

Location : ZA, GP, Johannesburg, Simmonds Street 5

To direct quality of service for Business Line, Corporate Function IT

across Country,shared execution.To provide insights, remediation

based on assimilation of complex cross functional, multi-geography

information.To provide strategic input into CIO decisions by

integrating views of preventative actions, service trends,

remediation in Group, Countries. Mature Business Service

Management capability in Countries.Provide local vendors with

strategic direction, periodic 3rd party service reviews.


Minimum Qualifications

Degree related to IT

Industry related certification and membership e.g. ITIL certification

Experience Required

8 - 10 years -Have knowledge of domain operations, and understanding of ecosystems and suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries.

More than 10 years -Broad experience in leading service management processes for large and diverse portfolio's. Proven knowledge and application of ITSM practices.

Additional Information

Exploring Possibilities

Developing Strategies

Challenging Ideas

Articulating Information

Knowledge of Banking & Financial Service

Please note : All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process.

If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA standardbank.co.za

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