Customer Success Manager (German Speaking): Cape Town
Cape Town, Western Cape, South Africa
1d ago

Job Overview :

This is what you tell people at parties :

I am working at an international super-fast growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded the world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively.

Our growing team of 55 heads is working from 10 offices all over the world!

Your role :

You will be responsible to ensure our German speaking hoteliers are using RoomRaccooon with absolute happiness!

Responsibilities and Duties

You will be accountable for :

Training hoteliers in using RoomRaccoon to their best advantage on all possible touch points

Proactively calling hoteliers to convince them of the added value of our additional paid features

Fun & productive collaboration with our other teams, specifically your German team mates.

Creating video & written content to teach our hoteliers in all possible topics so they can use RoomRaccoon in the most self-sufficient way

Our perfect fit has / is :

Speaks German on a native level

Hotel (front-desk / reservations) experience

Patient and empathetic towards others, but naturally able to lead a conversation, deal with emotions and not afraid to upsell

Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities

Drive to revolutionise hoteliers worldwide

Self-motivated & ability to deliver under pressure


Organised and great eye for detail

Affection for both international business & tech

Benefits :

Working in a vibrant international fast growing company

Unlimited learning & growth potential

Your ideas and performance making a big difference in our organisation and the global hotel industry

Work hard, Play hard mentality. We love celebrating successes together!

Regular trips to Europe for trainings & celebrational ceremonies

Ki ndly click on the below link and complete the questionnaire :

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