About the Client : Our client is a global provider of digital marketing and client reporting tools that help asset managers attract and retain investor assets.
While rapidly expanding, their current office spread is across 4 continents, with approx 200 employees across its global operation.
Their clients include some of the worlds largest asset managers. Solutions provided include secure websites, interactive data tools, automated factsheets, secure portals and document libraries.
Responsibilities : Responsible for managing critical customer support issues, such as bugs, general client queries as well as change requests to existing installations.
Taking ownership of client queries, ensuring they are addressed within the deadlines defined by company service level agreements and fulfill incident management in an end-
to-end capacity. Working on enhancements to client implementations based on (Business as Usual) BAU work associated with customer requirements.
Web services (SOAP, REST, WSDL, XML). Understanding of SQL advantageous. Able to work in a fast-paced environment dedicated to ensuring the products we deliver are always performing optimally.
Ability to identify, research, diagnose, and resolve client issues. Communicate effectively with other teams while under time pressure to ensure high quality and timely expedition of client requests.
Maintain ownership of issues and follow through until they are properly closed. Demonstrate a sense of urgency, drive, and proven capability to develop, lead, and implement new initiatives with little supervision.
Solve problems that are sometimes unstructured and require conceptual thinking.