Johannesburg, Gauteng About us, purpose, experience and qualifications about us Helpful Effective Ethical Innovative Accountable and you have one simple goal : to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.
All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities.
We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
purpose To facilitate quality delivery and ensure adherence to quality standards across various FNB segments. experience and qualifications Tertiary qualification.
3 to 4 Years related experience. additional requirements It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions.
As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidate’s credit record is acceptable.
responsibilities To facilitate quality delivery across the various teams. To monitor quality adherence and compliance to quality standards.
To ensure implementation of identified quality methodologies and improvement initiatives. To deploy the quality management tools.
To provide support and act as a feedback channel for quality issues. To communicate quality initiatives. To provide ongoing intelligence on customers and competitors using internal and external data sources i.
e. monitor surveys etc. Offer input into market analysis and segmentation. To assist in aligning processes in the business and to ensure that this is in line with customers expectations.
Identify possible risks in the area and come up with suitable action plans to ensure there are no loop holes in the process.