Description The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.
Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients.
Their primary objective is to ensure zero missed service level agreement (SLA) conditions.
The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
Key Roles and Responsibilities :
Advanced degree or relevant qualification in IT / Computing (or demonstrated equivalent work experience) Advantageous Certifications
Solid experience required in in Engineering function within a medium to large ICT organisation
Experience with both Cisco ACI and ISE deployments Solid experience of Managed Services
Excellent working knowledge of ITIL processes Excellent experience working with vendors and / or 3rd parties