Senior Associate - Operations - Telkom Billing
WNS Global Services
Durban, KZN, ZA
2d ago

Job Description

This is an example for reference, kindly edit basis role requirement

Supplier is responsible for managing and progressing general enquiries, billing requests and fault acceptance customer contacts. Supplier will provide :

  • Account related enquiry support for both consumer and small medium business customers;
  • Balance enquiry support
  • Payment details
  • First Level Support dispute resolution and
  • Payment justifications
  • Job-Related Knowledge, Competencies & Skills Required

    Essential

  • Customer Care
  • Products
  • Telephone Etiquette
  • Other Specific Requirements

  • Products and Services Regulations
  • Systems
  • Policies and Procedures
  • Behavioral Traits Required (These are behaviors that differentiate the Good from the Great at WNS)

  • Transform
  • ü Strategic thinking and leading through change

  • Insight
  • ü Innovation, Analytical Thinking, Business Acumen & Industry Awareness

  • Core
  • ü Client Orientation, Delivery Orientation & Planning and Organizing

  • Engage
  • ü Teamwork, good Interpersonal Relationships, Proactive, Willingness to learn, Positive attitude, able to follow instructions

    Essential

  • 12 months customer care
  • Videos To Watch

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