Sales Teamleader
Altron Bytes People Solution
Ferndale, Randburg, South Africa
1d ago
source : Executive Placements

The Role : Sales Teamleader

Sales Teamleader

Permanent (Basic and Commission)

Based in Randburg

OVERALL PURPOSE OF JOB :

The Sales Team leader will run a team of outbound sales agents.Â

Main Responsibilities (including but not limited to) :

  • Achieve the sales team quotas
  • Ensure that conversion targets are achieved as per company requirement
  • Handle all inbound sales requests to enhance the customer experience
  • Aim to resolve all matters upon first contact (First call resolution)
  • Work with team members in order to increase motivation and drive results
  • Take any escalated calls from clients and deal with them in a courteous and professional manner
  • Take responsibility for personal development
  • Promote service delivery
  • Interface with support teams on any problem areas
  • Manage and track media correspondence within the team (Email, Faxes, Phone calls)
  • Retain ownership of and manage customer queries within turnaround times
  • Escalate and manage customer queries as required
  • Encourage a fun, competitive and productive atmosphere within the team
  • 100% case ownership and contact management
  • Capturing information according to set data standards
  • Make sound judgements in the interest of the customer and team as and when required within scope of responsibility
  • Lead Prospect Management
  • Project Management
  • Develop, contribute to and maintain the teams score card and KPIâ??s
  • Coach staff
  • Ensure that staff are well equipped with training â?? assess and identify training needs.
  • Skills and Experience :

    COMPETENCIES :

  • Customer Focus
  • Building a Successful Team
  • Coaching
  • Communication
  • Contributing to Team Success
  • Gaining Commitment
  • Information monitoring
  • Leading Through Vision and Values
  • Sales Ability / Persuasiveness
  • Required Competencies and Attributes :

  • Insurance experience will be advantageous
  • Must have Excel experience
  • Strong understanding of the Telesales market and the ability to deliver against targets set by the customer or the business
  • A successful track record in leading / Supervising an inbound / outbound Telesales operation, meeting targets delivering premium customer service with a minimum of 2 yearsâ?? experience
  • A successful track record in Telesales with a minimum 3 yearsâ?? experience
  • EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY :

  • Grade 12
  • Bilingual (speak, read, write)
  • Strong people management record with a demonstrated ability to motivate, coach guide a team
  • Understanding of the principles of telesales customer behaviour as it pertains to sales
  • Ability to drive a sales team to exceed daily, weekly monthly targets
  • Proven ability to motivate and lead high performing teams to meet KPIâ??s targets
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