Field Service Technician
Triple A
Johannesburg, Gauteng, ZA
3d ago
source : Work-Force

Key Responsibilities : · Responding to calls logged by clients · Providing remote / telephonic support · Scheduling site visits within a client’s Service Level Agreement Mean-Time-To-Respond time · Resolving an issue within a client’s Service Level Agreement Mean-Time-To-Repair time · Understanding each client’s Service Level Agreement contract and adhering to the required service · Scheduling and completing preventative maintenance.

This includes compiling full maintenance reports after work is completed · Advanced fault-finding · Comprehensive knowledge of wiring, cable termination and best practice standards · Video Conferencing and Audio Visual Equipment Configuration · Preparing properly before attending to a site · Liaising with suppliers and senior staff to resolve issues · Doing installations when no Field Service work is required · Being available to work overtime when required · Being available to travel for work when required · Being on stand-by when required · Completing training when not attending to a client

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