Canal Walk store manager
, South Africa
17d ago

Job description

Name of organisation : ASICS Europe B.V.

Department : AEB Retail Department

Job title : Store Manager

1. Job purpose

  • To meet or exceed store sales target
  • To achieve brand standard in customer service and selling, product presentation and merchandising
  • 2. Position in the organisation

  • Reports directly to : AEB Senior Retail Operations Specialist
  • Gives leadership to : Assistant Store Manager, Sales Specialist and Sales Associates
  • In his absence is replaced by : Assistant Store Manager
  • 3. Result fields

    Result field 1. To meet or exceed store sales target

  • Lead in maximizing sales and profitability through the effective management of store operations and excellent customer service
  • Show strong commercial awareness and implement initiatives to drive sales performance. Understand local market trends and competition and communicate this information to line manager
  • Understand and improve store performance by analysis of reports and KPIs such as conversion rate, units per transaction and average transaction value.
  • To monitor all shop overheads i.e. electricity, stationery etc. ensuring budgets are adhered to in order to maximise shop profitability.
  • Result field 2. To achieve brand standard in customer service and selling

  • Give clear direction, advice, support and guidance to staff, focusing on the delivery of the required standards of customer service and sales.
  • Oversee all shop administration ensuring all head office instructions are actioned and staff fully advised of product changes and developments as necessary.
  • To implement any promotional or training initiatives as required.

    Result field 3. To achieve brand standard in product presentation and merchandising

  • Give clear direction, advice, support and guidance to staff, focusing on the delivery of the required standards of merchandising, presentation and promotional activity.
  • Ensure operational excellence is achieved in the back of house areas and that the store achieves compliance with policy, procedure and legal standards.
  • Result field 4. To recruit, train, retain and develop high quality team members

  • Maximize the in-store use of staffing budgets, ensuring best practice in terms of staffing levels and rotas.
  • Recruit, train and develop a team of talented individuals, ensuring staffs are motivated to see the store succeed and trained on an ongoing basis.
  • Minimize staff turnover by practicing the retention skills necessary to build a high performing team that operates effectively within a motivating store climate.
  • If necessary, performs other work when asked.
  • 4. Authority

    Please refer to Limits of Authority.

    5. Communication

    Internal : The contacts that are required to perform the described position, a.o. employees from the Retail department and relevant subsidiaries

    External : The contacts those are required to perform the described position, a.o. suppliers

    Knowledge and experience

  • Four to six years of retail experience.
  • Two to three years supervisory experience required.
  • Bachelor’s degree in Business Administration or related field (or 2 years’ additional experience in lieu of a degree).
  • Retail operations, budgeting, planning, customer service, people development and management.
  • Extensive experience in leading a top level of customer service in a brand retailer.
  • Personal qualities / skills

  • Excellent skills needed in communication (written & oral), delegation, teamwork, flexibility, proactiveness, stress resistance and analytical skills.
  • Ability to communicate effectively and appropriately with customers and store personnel, maneuver around sales floor, stockroom and store office;
  • lift and carry 30 lbs / 13.61 kilograms.

  • Open availability and flexibility to work nights, weekends, store openings and store closings according to the needs of the business.
  • Good computer skills, including Microsoft Word, Excel and Google.
  • Able to effectively communicate in English (both written and verbal).
  • Apply
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