Supply Chain Analyst (with a minimum 1 year supervisory experience )
MH Solutions
Capetown, South Africa
3d ago
source : Executive Placements

KEY RESPONSIBILITIES WILL INCLUDE :

  • Manage deliveries from dispatch to customer and back across all contracted couriers (inbound and outbound) :
  • Last Mile deliveries to customers
  • Time in status exception management
  • Claims
  • Queries and Complaints
  • Constantly review existing processes to ensure that they are streamlined and scalable
  • Establish daily, weekly and monthly performance measures
  • Identify continuous improvement initiatives that will drive improved performance results
  • Manage team upwards of 10 people
  • Assembling and analysing daily data in order to manage the experience to the customer
  • Researching how solutions are being implemented locally and internationally
  • Using online tools and resources as well as identifying and engaging other information sources
  • Facilitate system integration with couriers and manage call back compliance of couriers
  • Manage and measure all operations in terms of :
  • Quality Drive overall In Full
  • Delivery Drive overall delivery on promise to 98%
  • Cost Drive down cost of delivery
  • Manage volume flow through contracted branches / couriers
  • Manage team 7 days a week
  • Work closely with Call Centre and Dispatch to ensure smooth handovers and clear communication with customers
  • Manage all complaints and report on them
  • Exception reporting
  • QUALIFICATIONS & EXPERIENCE :

  • Degree in Logistics / Operations Management / Supply Chain Management / Engineering or Business / Commerce
  • Minimum 3 years experience in management role in operations
  • Sound operational background in dealing with 3pl networks
  • Experience of managing customers at a senior level
  • Succession planning and development of key managers
  • Change management experience
  • Excellent influencing, persuading, negotiating
  • Strong problem evaluation and solution
  • Logistics supply chain design and development expertise / tools and techniques
  • Ability to interpret complex operational environment and implement leading edge, high performance management methodologies
  • If you are a match for this position, please REPLY with your CV (updated & detailed) and your current CTC salary per month to

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