Regional Manager
Cape Town, South Africa
5d ago
source : Executive Placements

We are looking for an experienced Regional Manager for a popular Fast-Food company in the Western Cape area. Must have 5 years relevant Regional Manager experience


  • Ensure group compliance with guest experience survey programs
  • Manage customer complaints : tracking and resolution within prescribed timeframes
  • Communicate the company and brand strategy, focus areas and values
  • Partner with Franchisor and internal departments to improve operations
  • Ensure group compliance with Restaurant Operations Compliance Checks carried out quarterly in each outlet by external food safety auditors
  • Develop and drive a client centric culture within the group
  • Set annual sales targets and budgets per outlet and region
  • Manage, monitor and guide the regions to achieve business objectives
  • Competitor analysis to identify opportunities to grow revenue
  • Find ways to grow sales by testing and adding additional sales layers
  • Shrinkage control and loss prevention, direct responsibility for purchases P&L
  • Ensure profit maximisation
  • Ensure solid financial controls are in place and continuously improved to minimise financial loss to the business
  • Conduct branch visits to ensure effective management and operation
  • Improve policies and processes in line with organisational goals and targets
  • Conduct sales and operational meetings weekly and monthly with Area Managers
  • Ensure Occupational health and safety regulations are complied with
  • Monitor operational results and ensure opportunities are actioned
  • Enforce strict adherence of all staff to food safety standards
  • Liaise with suppliers on service levels, delivery issues, raw product complaints and credits
  • Oversee management compliance with stock ordering and replenishment
  • Monitor manage and improve support services like HR, Finance, Maintenance, and accounts to improve efficiency
  • Manage local marketing budget spending in line with guidelines to ensure optimum return on investment
  • Track performance of local marketing campaigns
  • Site selection and approval, includes identifying new sites, relocations or closures
  • Lease negotiations with landlords for new sites and renewals
  • Compiling of all information required in business economic model, new site submission and presentation to investment committee
  • Prepare yearly development pipeline including new builds, remodels, relocations and closures
  • Ensure all new projects are completed within required timeframes and budgets
  • Manage repairs and maintenance budget and team
  • Manage and develop subordinates
  • Plan required staffing levels and management per branch according to business needs
  • Approve and support recruitment and selection of area managers and branch management staff
  • Implement and manage performance processes for the regions
  • Provide coaching, oversee training and provide counselling as required
  • Ensure good industrial relations practices are followed
  • Implement and manage employee compensation, reward and benefits policy
  • Ensure clear effective communication with all stakeholders
  • Grade 12
  • Relevant Degree or Diploma (BCom Business Management or similar)
  • MUST HAVE a minimum of 5 Years Fast Food store based Regional Manager experience managing at least 3 Area Managers for approximately 15 branches
  • Micros / GAAP or similar POS experience
  • 5 years Food Cost, Labour Cost and Cash / Stock Control Management experience
  • Valid driver’s license
  • Able to travel extensively when needed
  • Fully Computer literate - MS Office
  • Advanced Excel skills
  • Able to work outside normal work hours when required by operational requirements
  • Good communication skills Both verbal and written with all levels of staff
  • Good Management and leadership skills
  • Ability to multi task efficiently
  • Salary is subject to relevant operational experience and skill set
  • South African citizens only
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