Account Manager RCC
London Stock Exchange Group
West Stre, Johannesburg, ZAF
2d ago

Role Responsibilities :

  • Demonstrate a deep understanding of the customer decision maker’s strategies, priorities, and needs.
  • Maintain solid knowledge of Refinitiv propositions to initiate conversations and raise interest.
  • Build and embed a long-term trusted advisor relationship within assigned accounts.
  • Drive growth by expanding Refinitiv footprint within their accounts.
  • Focus on maintaining overall customer engagement and expanding and retaining managed net revenue.
  • Lead all commercial activities within accounts, owning the end to end customer relationship
  • Drive efficiency in account administration (especially for lower value and growth potential accounts).
  • Manage internal and external partners and maintain networks to negotiate and close deals.
  • Accountable and responsible for simple order taking.
  • Emerging & Growth Model.
  • Manage an assigned Growth accounts book on a proactive basis.
  • Account Managers may also manage a pooled book of accounts on a reactive basis.
  • All Account Managers in Emerging and Growth segments are in charge of revenue retention (primarily), sales, and administration of their accounts.
  • Qualifications and Experience :

  • 2-3 years’ experience in a similar role.
  • University / college degree.
  • Strong understanding of customers and their business model and workflows.
  • Understanding of financial sector within the customer segment.
  • Strong product knowledge.
  • Relationship building skills.
  • Sophisticated selling skills(identify, develop and articulate a complex proposition / consultative selling).
  • Strong negotiation skills.
  • Superior interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
  • Problem-solving skills : the ability to understand, articulate, structure, and solve client needs
  • Presentation and communication skills : ability to deliver presentations and communicate at all levels within an organization
  • Ability to collaborate with account team
  • Relevant experience in applicable industry and knowledge of customer workflow is a plus
  • Customer relationship management is required across various levels within the matrix.
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