Operations Manager - PietermaritzburgIntroductionReference : DUR000807-GD-1Senior manager required to "walk the floors" of QSRs in Pmb.
Sales, Service, Operations & People experience required. Ability to manage around 20 people per store over the 5 different locations.
DescriptionOverview : Sales - ability to interact with & influence dinersService - ensure top quality restaurant service for customers from seating to paymentOperations -
excellent control and management of stocks, cash, machines & SHEQPeople - ensure excellent relations with staff (client-
facing and kitchen) and customersMain Functions : Restaurant OperationsCustomer serviceTrainingMarketingInformation TechnologyLicensed productsCommunication & AdministrationPeople DevelopmentCompany ProfitabilityFood CostCustomer ComplaintsHuman ResourcesRequired Qualifications & ExperienceMatric essentialBasic FinancialsAt least 8 years of experience in a restaurant or FMCG businessStrong MS Office skills -
Excel & wordPOS knowledge advancedDrivers' License Behavioural Competencies : DedicationPositive attitudeHands-on-skillsCommunication skillsInterpersonal & team building skillsSocial etiquetteInitiativeCustomer Service Excellence Remuneration : Highly competitive, with a fixed component and an incentive-based component.