Support Agent: Client Onboarding
Johannesburg, South Africa
1d ago

Overview :

  • We welcome applicants to join our Client Onboarding Team, which provides first-class support to our users.
  • We're looking for crypto fanatics who have the capacity to get stuff done because they love helping people.
  • We're a startup operating in a fast-paced environment. Everyone here works exceptionally hard. You must be willing to work some evenings and weekends where necessary.
  • Responsibilities :

  • Ensure individual and corporate clients receive a high quality onboarding experience;
  • Conduct due diligence on new clients;
  • Coordinate directly with our Compliance Team to implement Know-Your-Customer and Anti-Money Laundering (KYC / AML) procedures;
  • Develop and maintain procedural documentation and training materials to help record our processes and scale the team;
  • Strive to make your work as efficient as possible by creating or improving processes and automating as much of your work as possible.
  • Requirements :

  • Strong ownership mentality. Everyone at VALR has to be action-oriented and an independent thinker;
  • Strong written English communication skills (other languages are helpful);
  • Formal educational background is less important than a keen interest in crypto and a hunger to learn as much as possible about this industry;
  • Critical thinking, problem solving, and research skills;
  • Strong time management and multitasking skills;
  • Detail oriented;
  • Loves helping people.
  • Nice to have :

  • Fluency in a second South African language;
  • Experience in working with startups or in the crypto industry.
  • About us :

  • VALR is a cryptocurrency exchange;
  • We're helping to build a financial system that recognises the oneness of humanity;
  • Learn more at
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