Why is this role important?
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.
DUTIES & RESPONSIBILITIES :
diseases and conditions; professional fees; and other inquiries as required by law or company policySet realistic customer expectations as to wait times and effectively communicate the time to the customerLocate and cash out prescriptions and any ancillary items, according to Standard Operating ProceduresProvide accurate information in response to customer inquiries (e.
g. store policies, Loyalty), according to
Maintain and control the cash register in the dispensary in accordance with cash handling policies and proceduresManaging customer inquiries both in person and over the phoneAdhere to all confidentiality and privacy requirements
Receive new and repeat prescription orders in accordance with Standard Operating ProceduresPrepare and submit orders (e.
g. medications, OTC's, special orders) with the exception of controlled drugs and narcoticsAdjudicate third party billing, online and manage manual Third-Party Accounts, collecting outstanding monies from customers where necessaryAnswer telephone, ensuring that appropriate telephone etiquette is observed at all times and referring to a pharmacist when necessaryManage incoming faxes according to Pharmacy Standards of PracticeAssist pharmacist in coordinating call backsIdentify patients who are candidates for pharmacy services where appropriate and provide administrative support to the PharmacistContact physicians’ offices as needed (e.
g. for special authorization requests etc.) and maintain all relevant documentationAccurately file completed documentation as per Pharmacy Standards of Practice, in a timely and organized mannerGenerate reports as required
Front Shop Merchandising Duties
Ordering and maintaining non-prescription merchandise in the dispensary, including stock rotation and the management of expired productAssist with opening / closing the lock and leave panels / gatesAssist in removing and replacing patient education and health-related signage
Review and adjust third party adjudication recordsSelect medications to fill prescriptions according to Pharmacy Standards of Practice and preferred brand selectionEfficiently count or measure, package, and label prescriptions, as per Pharmacy Standards of Practice, ensuring all relevant information and documentation is completeMay be required to mix, reconstitute, or compound prescriptions, as directed and supervised by the pharmacistAccept written prescription or refill requests from customers in person or via telephoneAccurately enter and maintain appropriate data within the applicable Pharmacy systemsResolve technical issues by contacting IT Service Desk or Third-Party adjudicators as requiredEnsure prescriptions are prioritized correctly in accordance with workflowGather pertinent communication pieces for inclusion with prescription
May be required to perform inventory management, under the direction and supervision of the pharmacistMaintain proper storage of medications within the pharmacy according to 5S principlesEnsure stock bottles are put away in accordance with established workflowMaintaining perpetual inventory system in Kroll and Health Watch Next Generation / DeltaEnsure regular replenishment of pharmacy drugs and supplies i.
e. BTC and special orderUnpack and receive pharmacy totes inside pharmacy in a secure environmentEnsure narcotic inventory is detail received and records updated under the direct supervision of a PharmacistPut away received pharmacy inventory in appropriate location in accordance with established workflowManage customer returns and expired products in accordance with established disposal protocol (e.
g. Stericycle One Box)Prioritize recalls and immediately isolate product; quarantine until details of the recall are providedEnsure stock rotation is completed and expired product is removed from the shelf and returned in accordance with standard operating proceduresManagement of preferred generic product e.
g. PGL or DSPPerform cycle counts in accordance with Standard Operating Procedures-
General / Other
Provide support and assistance to the Pharmacist(s) as required, ultimately with a view to enhancing the Pharmacist / customer relationshipMaintain professional image (dress code) and conduct at all timesPromote marketing programs as appropriate and requiredRegularly read and action / implement view communication vehicles (e.
g. Communication Binder, Communication Board)Ensure proficiency with Pharmacy SystemsFollow Standard Operating Procedures and Pharmacist direction, and adhere to all legal requirements, including provincial and federal regulations and bi-lawsComply with all established loss prevention policies and proceduresMaintaining cleanliness of work space according to 5s principles
Skills & Qualifications
High School DiplomaDiploma from a Pharmacy Assistant credited course preferredPrevious Pharmacy Experience preferredRetail Experience an AssetExceptional customer service skills with a talent for building customer loyaltyEffective communication skillsMS OfficeEffective organizational skills, ability to multi taskProblem Solving SkillsStrong attention to detail
The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.