market related -
Investigation and resolution of technical problems, assisting with faultfinding and break / fix function and new installations.
Service Level Management
Assists in monitoring and logging the actual service provided, compared to that required by service level agreements.
Customer service support
Assists with receiving and handling requests for service, following agreed procedures. Promptly allocates calls as appropriate.
Logs incidents and service requests and maintains relevant records.
Systems installation / decommissioning
Following agreed procedures, performs simple installations, replaces consumable items, checks correct working of installations, and documents and reports on work done.
Ensure operational hardware / software
Under the supervision and guidance of more senior colleagues, Services Technicians administer operating systems and existing application software, including the active directory or exchange.
They assist Technicians with testing installations and assist with fixing performance issues of installed software, escalating problems where applicable.
Services Technicians provide telephonic, remote and on-site support to clients.
Investigate and resolve problems
When problems arise, they provide support and maintain a log and / or list of all the required repairs. They remain current with developments in the hardware and software technologies.
Services Technicians are aware and knowledgeable on updated versions of software applications and operating systems.
Provide routine maintenance
The Services Technician carries out routine server and network maintenance tasks. They setup and maintain back-up systems for desktops and file servers.
They ensure the functionality of packaged non-proprietary software. They assist with ensuring that standards and protocols are adhered to including ensuring the functionality of and updating virus software.
Provide training and support
At times, Services Technicians may be required to assist with end user training and support and education.
Ad Visible Until : 18 December 2019 Ref : PE008002 / Siya
Vacancy Type : Permanent