Assistant Manager - Process Engineer
WNS Global Services
Nellmapius, GP, ZA
1d ago

Job Description

Responsibilities include, but may not be restricted to :

  • Ability to liaise with clients to understand their requirements;
  • Analyze organizational processes and systems and identifying improvement opportunities;
  • Improve / optimize / transform processes using LSS and / or automation;
  • Develop system requirements, designing, prototyping, and testing custom technology solutions,

    Providing general administration support to the solutions and capability department

    Technical architecture of proposed solutions.

    Managing client presentations, proposals and client site visits etc.

    Ensure presentations and proposals conform to company templates, standards and formats

    Coordination of meetings, stakeholder calendars and meeting rooms

    Providing project management and internal communications support

    Strong interpersonal skills, written and oral communications skills

    Strong project management skills with the ability to multi-task

    Ability to take initiative

    Ability to distil specialized information and communicate it to various audiences

    Ability to communicate effectively with people at all levels both internally and externally

    Ability to work to tight deadlines and respond to changing priorities quickly and positively

    Ability to plan and carry out responsibilities with minimal direction

    Ability to work independently and well in a team

    A certain degree of creativity and latitude

    High level of ethics, integrity and confidentiality

    Ability to learn new tasks quickly

    Committed to long term personal growth and a desire to grow within the business

    Knowledge of the BPO and Contact center industry advantageous

    EDUCATION

  • IT degree or diploma (advantageous)
  • Lean six sigma certification (advantageous)
  • RPA certification (advantageous)
  • Project Management certification (Advantageous)
  • KEY SKILLS

  • 10+ years of experience in process design, analysis and re-engineering
  • 2+ years in creating automation solutions with recommended automation products
  • Advanced problem solving and analytical skills.
  • Ability to multi task in a fast-paced environment.
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