SOC Services Manager
Tower Group
Johannesburg, South Africa
6d ago
source : Executive Placements

Purpose of the position

Manage the security analyst team and provide technical guidance. The SOC Service Manager oversees the activity of the SOC Analyst team, including training, and assessing staff.

Additional responsibilities include creating processes, assessing incident reports, and developing and implementing crisis communication plans across all services provided by the team.

Duties will include :

  • Provide mentorship to SOC Analysts
  • Provide and execute the PDP plans for analysts in line with business requirements
  • Develop processes, ensuring alignment between customer expectation and team delivery output (Creating SOPs, work instructions and operational documents)
  • Manage and ensure compliance with internal policies and procedures
  • Handle day-to-day operations and maintaining high team morale
  • Conduct regular Cyber Security Analysis evaluation sessions
  • Ensure all analyst tasks are handled in a timely fashion in line with requirements and Service level agreements
  • Team calibration ensuring efficiency, consistency and expected output is delivered
  • Escalation and high-level analysis

  • Handle the escalation for all Cybersecurity Level 3 events
  • Build use cases
  • Threat hunting
  • Handling all customer escalations ensuring compliance with Service Level agreements
  • Forging a close relationship with customers, KAMs and internal technical teams to ensure smooth flow of information
  • Educational Qualifications

    National Diploma Information Technology or BSc Computer Science

    Professional Qualifications

  • CEH- Certified Ethical Hacker
  • CASP- CompTIA Advanced Security Practitioner
  • CISSP- Certified Information Systems Security Professional
  • Other requirements :

  • Working knowledge of any SIEM tool, EDR systems
  • Minimum 2 years as Level 3 Analyst
  • 2 years experience as a SOC Manager
  • Should you not be contacted within 7 days, please consider your application as unsuccessful

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