Service Manager:Telecommunications - (EE) Cape Town
5th Dimension Consulting
Capetown
1d ago
source : Job Placements

Job Role

Service management of the mobile and fixed line services and processing of billing information provided by the network operators.

Responsibilities

Accountable for all the Service Management activities in providing the company’s remote and fixed line connectivity.

Services and Request Management

  • Provide clients with support for incidents and requests withinSLA.
  • Proactive management of mobile data utilisation within defined thresholds.
  • Ensure sufficient stock levels are maintained of the required equipment.
  • Record accurate and complete documentation within the defined compliance legislation.
  • Liaise with clients, service providers and network operators for the delivery of the requisite services and tasks.
  • Provide accurate reporting (on client request) of mobile data usage according to the defined audit guidelines.
  • Establishment or enhancement of a managed workflow to track and manage the delivery dates in accordance with the definedSLA.
  • Billing and Cost recovery

  • Maintain accurate records of user information required for cost recovery.
  • Ensure that the cost recovery process and billing details are made available within the required timeframe.
  • Invoices from network and service providers to be processed timeously.
  • Perform the required quality assurances checks and verify the integrity of the cost recovery and invoice information.
  • Reporting

  • Contribute to the weekly / monthly reporting on outsource vendors adherence to the SLAs and service contracts; service measurement and management.
  • Maintain an accurate inventory of the telecommunications equipment held in stores.
  • Proactive forecasting and ordering of defined infrastructure.
  • Risk identification
  • Containment of ICT infrastructure costs.
  • Qualifications

  • IT or Business Degree / Diploma, or a minimum of 5 years relevant IT and Business experience.
  • Experience

  • Proven ability to manage a team
  • Clear understanding of IT Technologies
  • Proper understanding of business priorities, process logic and requirements.
  • Process modelling and optimisation
  • Effective IT supplier engagement
  • Infrastructure service level measurement and management
  • Infrastructure lifecycle management and planning
  • Infrastructure optimization
  • Capacity monitoring and planning
  • Proficient in Microsoft Office (Word, Excel, O365); Windows 10 OS
  • Relationship management.
  • Trouble shooting
  • ITIL and COBIT awareness
  • Knowledge and Skills

  • Network Analysis
  • Network Backup
  • Network Disaster Recovery
  • Network Standards and Procedures
  • Network Testing
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