Cleaning Operations Manager – Century City – R15,000 per month
West Coast Personnel
CapeTown, South Africa
5d ago
source : Job Placements

Cleaning Operations Manager Century City R15,000 per month

Position Description : Briefing with senior management and discuss problems regarding ops and take instructions accordingly.

Ensure that all instructions are communicated to the functional operations team to deliver as follows :

  • Company Policy & Procedures are communicated and applied to all employees
  • Communicate the actions and objectives and strategy from senior management.
  • Ensure quality standards and the company brand is maintained always.
  • Meet with 8 10 clients weekly
  • Assess cleaning audit on 4-6 sites weekly
  • Resource Management : identify and plan all requirements for site operations (uniform requirements, staff, equipment etc.)
  • Issue resource management to CMI Administration for action timeously for implementation
  • Manage performance of Site seniors and Cleaning Staff with quarterly written reviews on site seniors and monitor and implement the performance appraisals of the site staff.
  • Promote and assist in the adhering to company policy and procedures regarding pay queries, leave, and discipline codes, and the implementation thereof
  • Motivate in a positive manner behavior and upliftment of junior staff in line with the company policy and beliefs
  • Conduct audit reports on contract costing on a 6-month basis, and ensure that the targets are adhered to
  • Notify client of incidences and report as per company procedure.
  • Build report with client and understand their business requirements to enable the service to be tailored to meet their requirements were possible
  • Follow client centricity process through the senior management for action and approval
  • Ensure all meetings are minutes and minutes issued within 72 hours of the meeting and copied to the respective parties.
  • Ensure task management is incorporated within the minutes and action details
  • Ensure the reports are 24 hours, as per company process
  • Ensure all sites are covered in conjunction with the company operations.
  • Ensure company process and policy is adhered to in terms of reporting incidences, and investigation is required.
  • Monitor service levels as per the company standards and requirements.
  • Ensure maximum profitability is achieved in terms of site management, and reporting areas of concern to senior management.
  • Maintain SLA’s and KPI’s at senior level
  • Manage site operations to maximize staff
  • Ensure all conduct is within bounds as an ambassador of the company always
  • Duty manager for weekends on a rotational basis.
  • Qualifications and requirements :

    Business Management, and tertiary education in Cleaning Management

    Leadership skills

    Site procedure and process manual

    Rostering

    Cleaning processes & procedures

    Conflict resolution

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