Cleaning Operations Manager Century City R15,000 per month
Position Description : Briefing with senior management and discuss problems regarding ops and take instructions accordingly.
Ensure that all instructions are communicated to the functional operations team to deliver as follows :
Company Policy & Procedures are communicated and applied to all employees
Communicate the actions and objectives and strategy from senior management.
Ensure quality standards and the company brand is maintained always.
Meet with 8 10 clients weekly
Assess cleaning audit on 4-6 sites weekly
Resource Management : identify and plan all requirements for site operations (uniform requirements, staff, equipment etc.)
Issue resource management to CMI Administration for action timeously for implementation
Manage performance of Site seniors and Cleaning Staff with quarterly written reviews on site seniors and monitor and implement the performance appraisals of the site staff.
Promote and assist in the adhering to company policy and procedures regarding pay queries, leave, and discipline codes, and the implementation thereof
Motivate in a positive manner behavior and upliftment of junior staff in line with the company policy and beliefs
Conduct audit reports on contract costing on a 6-month basis, and ensure that the targets are adhered to
Notify client of incidences and report as per company procedure.
Build report with client and understand their business requirements to enable the service to be tailored to meet their requirements were possible
Follow client centricity process through the senior management for action and approval
Ensure all meetings are minutes and minutes issued within 72 hours of the meeting and copied to the respective parties.
Ensure task management is incorporated within the minutes and action details
Ensure the reports are 24 hours, as per company process
Ensure all sites are covered in conjunction with the company operations.
Ensure company process and policy is adhered to in terms of reporting incidences, and investigation is required.
Monitor service levels as per the company standards and requirements.
Ensure maximum profitability is achieved in terms of site management, and reporting areas of concern to senior management.
Maintain SLA’s and KPI’s at senior level
Manage site operations to maximize staff
Ensure all conduct is within bounds as an ambassador of the company always
Duty manager for weekends on a rotational basis.
Qualifications and requirements :
Business Management, and tertiary education in Cleaning Management
Site procedure and process manual
Cleaning processes & procedures