1 - Front Line Service and Administration
Job purpose description*
Ensuring that daily processing of All transactions processed timeously and accurately whilst mitigating risk by ensuring all processes and procedures adhered to within the relevant cut off times, also to attend to the daily receipts and dispatch of online and swift message processing.
To provide superior assistance and service to all customers who interact with Inward Telegraphic Transfers via the call centre line telephonically or via an electronic medium.
To ensure that all transactions to be processed accurately within the required turnaround time with minimum risk and cost to the Bank.
Ensure that payments are be prioritized by value date.
To ensure all clients receive prompt feedback regarding the funds tracing queries.
Ensure all payments processed before the respective currency cut off times.
Obtain the necessary regulatory compliance reporting details to complete the Balance of Payment (BOP) record - Balance of Payment (BOP) category amongst other client missing information.
Ensuring that all Balance of Payment (BOP) records are completed and submitted to the CD within two business days
The completion of these records requires a high degree of accuracy
Cost and Control
Outputs and measures *
Minimizing risk by adhering to laid down procedures in terms of :
Adherence to laid down Due Diligence processes and procedures.
Ensuring accurate processing of transactions thereby mitigating risk and avoiding losses
Ensuring applicable revenue is recovered
Ensure that at the end of the day all instructions received have been processed and attended to.
Diploma in Banking