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SPECIALIST BENEFITS PROCESSING SUPERVISOR TECHNICAL COMPETENCY REQUIREMENTS Working knowledge of Pension Fund RulesBasic knowledge of Income Tax Act, Divorce Act, Pension Funds Act, Child Care Act, Marriage Act, Recognition of Customary Marriage Act, Mental Health ActWorking knowledge of Benefit administrationKnowledge of Law - Section 37 (C) allocation of death benefit lump sumsValid drivers licenceREQUIRED MINIMUM EDUCATION / TRAININGRelevant Bachelors DegreeREQUIRED MINIMUM WORK EXPERIENCEAt least 5 years job-related experience which should include at least 1 year experience in a supervisory roleKnowledge of any African Language is an advantageKEY RESULT AREAPrepare up to date, accurate, monthly reports and statistics for the Specialist Benefits Processing ManagerEnsure that audit controls are in place and audit requests are closed timeouslyUpdate Benefits Allocation Checklist to ensure fair and equitable allocation of death benefit claimsOversee benefits administrators responsibilities including : Perform quality assurance on claim forms and supporting documents received according to applicable workflow, rules and legislation to ensure claims are accurate and compliant.
Validate the exit claim form to the exit movement received via company interface.Manage the allocation and reconciliation of member contributions to ensure that all contributions are correctly recordedEnsure accuracy of all claim documentation and member informationVerify applicability of member options to Fund Rule and Legislative requirements.
Ensure that all data is accurately captured by benefits administrators into the systemValidate the manual calculated Final Average Emoluments to ensure accurate application in the exit calculation in all areas.
Re- calculate the pre commutation value for the death of a pensioner claim, before loading dependants for a benefitEnsure that all death claims are processed accurately and timeouslyProcess and monitor pensioners information within given timeframesEnsure that all queries and complaints are timeously resolved and escalated where necessaryManage the administration system, checking that accurate record keeping and query management is adhered to.
Attend to enquiries, cooperate and provide information on legal complaints.Project Management supportParticipate in the Funds overall projects e.
g., Defined Contribution Conversion, Business Process Re-engineering, amendment of the Funds Rules, contributing expertise to enable project objectives to be met.
Draft reports as part of the project deliverables.Provide input to Specialist Benefits Processing ManagerKeep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended.
implementation of Management Benefits Committee and Benefits Committee decisions and requests / referrals for case investigations from other internal departmentsCoordinate the investigation and implementation of decisions, requests and referred cases, with reports and recommendations being submitted to BC, MP& BP or other internal departments.
Manage the suspension, addition, termination and reinstatement of beneficiaries (widows and minor children) in compliance with Fund rules and legislation.
Ensure guardian changes are affected and children are properly placed with suitable guardians.Check the accurate payment of benefits to the correct beneficiaries.
Follow up on needs assessment conducted and guardian cases identified where there is a misuse of benefits.Contribute to the compilation of manuals / guidelines for guardians.
Co-ordinate the submission of trust advance applications and ensure that these are submitted timeously to Corporate SecretariatEnsure the timeous payment of the trust advance payments to the beneficiariesMonitor the use of childrens instalment lump sum accounts and pension benefits to reduce the number of unnecessary requests for advanced payment.
Ensure that all customer and stakeholder enquiries are accurately and sensitively resolved or escalated to the appropriate level.
People LeadershipManage planning of resource requirements, ensure sufficient capable resources are in place to meet service delivery demands, maintaining the effective and efficient capability of the department.
Build a high performing team where the best people are deployed in the right roles and deliver against strategy.Ensure that all employees are motivated, developed.
Manage employees performance and ensure that their individual and collective performance is of the required standard.Implement and maintain an effective system of internal controls and delegations of authority for the department, to ensure that accountability for decisions made.
Inspires, aligns and engages employees around the vision and strategy of the Fund, maximising employee engagement and willingness to invest discretionary effort.
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