The purpose of the role is to represent the voice of the customer by actively managing prioritisation, analysis, development, communication, change and implementation of solutions and strategies enabling our customers to meet their mandates.
The IAPO Workflow is the owner and gatekeeper for all workflow system within CIB Operations SA and Africa Regions. Key Responsibilities / Accountabilities Voice of the Customer Intimately know the individual Business area strategy to clearly formulate business solutions that support on business strategy.
Partner with stakeholders to understand, analyse, refine, and prioritize shoutable solutions. These solutions should meet the customer’s short and long-term requirement and may have multiple iterations.
Develop and manage the delivery and reporting roadmap Facilitate the relationship with the end-customer and business leadership / owners, bringing the Voice and priorities of the customer to the fore.
Drive out issues and have sufficient autonomy to make decisions Analyse and understand business gaps; Conduct impact analysis and Implement relevant changes Influence processes and technology to address the business gaps as per the Book of Work Maximise Business Performance Deploy solutions based on strong commercial and client improvement measurement for business units across CIB Operations through the utilization capabilities existing with in IA and the lager Standard Bank Group.
Apply solution development and business insight in collaboration with diverse functional teams to craft appropriate solutions.
Influence design to considering all possible solutions. Partner with business and delivery associates to deliver rapid solutions capturing benefits and not losing sight of the long-term strategic solution.
Build (where applicable) roadmaps that define the sort, medium- and long-term solution build and migration. Build solutions that solves business problems, meets the customer needs and are aligned to CIB strategy.
Define and communicate implication and impact of the solution including processing / process, staff, Human Capital (role charges), Learning and Development, and Change and communication.
Stakeholder and Delivery Management Develop and Maintain Key Stakeholders relationship with various business functions in order to positively impact and grow the IA offering within the Bank.
In partnership with Operations Exco Members define and develop the key roadmap for the various Workflow initiatives within South Africa and Africa Regions Decoding the client’s vision / need / requirement and (in-conjunction with the delivery teams) define into several delivery features.
Scope effort and estimate delivery effort and delivery dates. Run meetings with Business Stakeholder to identify priorities.
Manage priorities across multiple systems even outside of the IA sphere of influence to deliver a fit for purpose solution.
Owen full delivery of all solutions under management and take-on any role (project management, analyst, change management, etc.
required to ensure that solutions are implemented against defined requires. Have the mandate to making final decision to implement IA solution ensuring quality fit for purpose solutions are implemented.
People Management Leading a multidisciplinary team to achieve the project aims. Responsible for the day to day productively management of the cross functional team assigned to solution delivery.
Provide regular input feedback or appraisal of performance of cross functional team. Ensure that appropriate structures are in place to support the implementation relating and not limited to impact to processing / process, staff, Human Capital (role charges), Learning and Development, and Change and Communication where and if appropriate.
For smaller implementations take responsibility to manage and drive these functions. Preferred Qualification and Experience Qualifications Minimum qualifications, Appropriate Degree Preferred qualifications Preferred other qualifications, certifications or professional memberships Appropriate Process Qualification I.
e. Lean, Six Sigma, SAFE Certification, PMPO, Programme Managements, Safe for Team Certification and or Agile. Workflow certification.
Experience Job Function : Business Support Job Family : Solution Development Years : More than 10 years Experience Description : Experience gained in creating and implementing business critical solution development and a proven track record of identifying and resolving performance bottlenecks for implemented solutions.
Experience systems design, project management and testing of workflow solutions with complex, high volume and multi-systems environments.
Job Function : Business Support Job Family : Product Knowledge Years : 5-7 Years Experience Description - Business Knowledge : Managed Workflow systems and implementations across multiple jurisdictions within a financial institution.
Business Support Job Family : Information technology Years : More than 10 years Experience Description : Systems development and implementation.
Knowledge / Technical Skills / Expertise Competency Label : Effective Business Communication Competency Description : The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.
Proficiency Level : ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others Competency Label : Risk Management Competency Description : Demonstrates knowledge and understanding of risk management methodologies, tools, governance structures and regulatory requirements for good management of risk Proficiency Level : ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others Competency Label : Process Governance Competency Description : The ability to create mechanisms to ensure that designed processes are implemented correctly and that process changes are made thoughtfully and taking into consideration the impacts on people, other processes and technology.
Proficiency Level : ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others Competency Label : Project Management Competency Description : Ability to plan, initiate, execute, control and close projects related to a relevant function Proficiency Level : ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others Competency Label : Operational Planning Competency Description The ability to translate the organisation's vision and long term goals into medium and short term deliverables.
Appropriate system / product knowledge in Payments / Trade field Proficiency Level : ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others