Social Media Assistant
Talented Recruitment
Durban, South Africa
2d ago
source : Job Placements

Educational pre-requisites :

  • Great track record in Marketing IMM diploma, degree or Honours degree (including Finance / Business Science grads).
  • Track record of success
  • Great team working skills
  • Advanced computer skills
  • Valid driver''s license and own vehicle
  • Job description :

    We are looking for a high potential, entrepreneurial marketing graduate who would like to learn and grow quickly. Reporting to a Team Leader, the successful Trainee will be required to support the Leader in the following activities :

  • Manage large amounts of consumer calls, emails and social media messages.
  • Resolve product problems by clarifying the customer''s complaint; determining the cause of the problem; selecting the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution

  • Provide accurate, efficient and timely responses to requests regarding complaint investigations
  • Advance and protect the company’s reputation, mitigate risks and manage complaints positively and constructively
  • Resolving highly complex customer issues by partnering with the appropriate departments effectively
  • Recruit, manage, liaise and foster relationships with online bloggers, both paid and unpaid.
  • Identifies process improvements and procedural challenges, recommending appropriate solutions.
  • Help manage company social media channels, including Facebook and Instagram.
  • Engages in social media presence creation on new and emerging social media platforms
  • Create dynamic written, graphic and video content
  • Create content that promotes audience interaction, increases audience presence on company sites, and encourages audience participation
  • Assists social media team with large projects, events, and community management
  • Works as part of a team to develop large social media campaigns
  • Analyses and reports audience information and demographics, and success of existing social media projects
  • Proposes new ideas and concepts for social media content
  • Works with marketing and social media team members to coordinate ad campaigns with social media strategy
  • Writes and distributes e-newsletters to subscribers
  • Perform other duties and special projects as assigned.
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