Educational pre-requisites :
Great track record in Marketing IMM diploma, degree or Honours degree (including Finance / Business Science grads).
Track record of success
Great team working skills
Advanced computer skills
Valid driver''s license and own vehicle
Job description :
We are looking for a high potential, entrepreneurial marketing graduate who would like to learn and grow quickly. Reporting to a Team Leader, the successful Trainee will be required to support the Leader in the following activities :
Manage large amounts of consumer calls, emails and social media messages.
Resolve product problems by clarifying the customer''s complaint; determining the cause of the problem; selecting the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution
Provide accurate, efficient and timely responses to requests regarding complaint investigations
Advance and protect the company’s reputation, mitigate risks and manage complaints positively and constructively
Resolving highly complex customer issues by partnering with the appropriate departments effectively
Recruit, manage, liaise and foster relationships with online bloggers, both paid and unpaid.
Identifies process improvements and procedural challenges, recommending appropriate solutions.
Help manage company social media channels, including Facebook and Instagram.
Engages in social media presence creation on new and emerging social media platforms
Create dynamic written, graphic and video content
Create content that promotes audience interaction, increases audience presence on company sites, and encourages audience participation
Assists social media team with large projects, events, and community management
Works as part of a team to develop large social media campaigns
Analyses and reports audience information and demographics, and success of existing social media projects
Proposes new ideas and concepts for social media content
Works with marketing and social media team members to coordinate ad campaigns with social media strategy
Writes and distributes e-newsletters to subscribers
Perform other duties and special projects as assigned.